Location: Mumbai
Salary: Open
Sub-industry: Consumer Electronics
Function: Business Operations

Company Overview

Consumer Electricals business

Job Description

Position: DGM

This Role Reports to: Business PL Head & Head Corp. QA / Mfg. Excellence

This Role Supervises Executives in a role of - Customer Support, Incoming Quality Assurance, In-house Quality Assurance, Product Sourced Quality Assurance.

Responsibilities (Indicate Key Deliverables for this position) :

Plant Quality

- Build QA strategy and its deployment till Improvement Project level. Develop Monthly Score card and strong review mechanism.

- Build strong statistical problem-solving approach within QA team.

- Continuously interact with Plant & Suppliers to work upon improving Product & Process Quality to improve Customer Satisfaction.

- Understand & Analyze Customer Escalations and provide feedback to Plant & Suppliers as well as R&D.

- Analyze Cost of Poor Quality in terms of Rejections & Non-Moving Items and suggest corrective actions.

- Carry out Warranty Failure Analysis and provide feedback to R&D, Reliability & Plant Teams.

- Deploy Daily work management (DWM) and improve Process capability of the processes.

- Set up Quality Standards & Systems in coordination with Plant, R&D and Reliability Teams. Strengthen Process, Product and System Audits

Vendor Quality

- Set up process for assessing quality of Bought Out Items thru Local & International Vendors and methods for continuous improvements. Carry out SQP audits at all vendors. Handhold to achieve and sustain expected scores. Develop Vendor score card and review mechanism.

- PPAP implementation at vendor end.

Business Corporate Quality

- Carry out Branches and Customer visits to understand Customer well.

- Analyse Corporate Escalations & provide feedback to R&D, Reliability & plant Teams.

- Strengthen QMS and ensure Quality Certifications

- Active participation in OpEx Program

- Drive Six Sigma Programs


- Educational Qualification Essential: Graduate Electrical/ Instrumentation/ Mechanical Engineer, certified Black Belt

Preferred: MBA

Job reference: JO-190819-199034

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