Company Overview
US Based Fortune 500 IT Products Company. Having worked with industry giants as their key clients.
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Job Description
The Job
Support the operational environment that provides the company client facing applications and meets the requirements of service availability and recoverability
Organize and facilitate outage event management activities including outage status communication, problem determination activities and root cause analysis
Capture and reporting of application availability metrics
Coordinating, planning and performing application deployments
Development of automated application deployment scripts
Monitor health of production systems using tools such as Sumologic , Dynatrace / AppDynamics, Splunk, Keynote, SCOM, Opnet
Work closely with Engineering & Product teams to be aligned with Business
Demonstrate Ownership and accountability
Demonstrate leadership and drive the team to achieve goals
Ability to work as a team and individually for troubleshooting/investigating problems
Ability to coordinate with Infrastructure support teams and get things done
Ready for onsite travel for knowledge transfer or related activities
Requirements
Qualifications & Skills required
This is a critical service delivery role requiring experience with complex datacenter and cloud hosting environments. Organisation's product hosting solutions leverage multiple technologies in complex data center and cloud environments that support multi-tiered high-availability applications. The role requires a talented self-directed individual with a strong work ethic and the following skills:
Graduate or Post Graduate (preferably in computer science or related course)
2-5 years relevant experience in Product/Application Support L2 level
Must have Experience of supporting
SaaS products and AWS (deployment & monitoring)
Monitoring tools such as Dynatrace /AppDynamics, Splunk, SumoLogic
Hands-on AWS / Cloud infrastructure experience
Good networking skills (Load Balancers, Firewalls, Clusters etc.)
Good understanding of Virtualization, Cloud Computing
Working knowledge of web services and experience in supporting such type of high availability products
Working knowledge of
Platforms- Windows 2012R2/2016/2019 servers, Ubuntu
Experience working on technologies such as IIS, Apache, Jboss, Tomcat
Hands-on experience with Oracle, MSSQL and MySQL databases
Knowledge of writing scripts, any scripting language
Knowledge of Devops tools would be an added advantage
Additional Information
Work Profile
24*5 profile with Night shift
Weekend on-call support
Soft Skills
Effective communication & leadership skills