Company Overview
Opportunity with a 500 fortune US based Product Company for Pune location.
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Job Description
Join as an Associate Manager, Product Support
Job Location-Pune
Impact
As an Associate Manager, Product Support, you will be part of our Technical Operations (TechOps) team that supports and maintains mission critical enterprise applications. You will be involved in ensuring the availability of the Products and the infrastructure on which they are hosted. You will have access to various monitoring and troubleshooting tools that you would be using to do an investigation and resolve issues. You would also be responsible for doing a Root Cause Analysis and take necessary Corrective Actions to prevent reoccurrence of issues.
The Job
This role is very similar to a DevOps role, and you will own the production, test and staging environments
Communicates effectively on risks, issues, and changes associated to the product development initiatives
Assigns and monitors work of technical personnel, ensuring that application development and deployment is done in the best possible way, and implements quality control and review systems throughout the development and deployment processes
Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions
Maintains issue tracking and documentation systems and provides reporting that ensures proper tracking and visibility of issues and projects
Maintains accurate program estimates, timelines, project plans, and status reports
Is responsible for complex technical management coordination with multiple vendors and staff
You will design and implement monitoring solutions using advanced tools like AppDynamics, Splunk, Cloudwatch
Execute technical operations including Monitoring, Automation, Network, Cloud, Security, Release Management, Reliability Engineering
Support the operational environment that provides the company client facing applications and meets the requirements of service availability and recoverability
Organize and facilitate outage event management activities including outage status communication, problem determination activities and root cause analysis
Capture and reporting of application availability metrics
Demonstrate Ownership and accountability
Demonstrate leadership and drive the team to achieve goals
Qualifications & Skills required
This is a critical service delivery role requiring experience with complex datacenter and cloud hosting environments. Company product hosting solutions leverage multiple technologies in complex data center and cloud environments that support multi-tiered high-availability applications. The role requires a talented self-directed individual with a strong work ethic and the following skills:
Graduate or Post-Graduate (preferably in computer science or related course)
8-10 years relevant experience in Product/Application Support L2 level with minimum 3+ years of leadership experience
Excellent written and verbal communication, time management, and presentation skills
Possesses high level understanding in the areas of APIs, Databases, Systems Architecture and Design
Experience in infrastructure, security and compliance
Strong experience with AWS, and experience in cloud and network administration
Hands-on infrastructure as code experience (Ansible, Terraform, CloudFormation)
Experience in scripting languages (shell scripts, Perl, Python)
Experience with Splunk, SumoLogic, AppDynamics, Prometheus, Grafana and/or monitoring/logging solutions
Platform s- Windows, Linux
Extensive experience working on technologies such as IIS, Apache, Jboss
Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships
Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level
Requirements
Graduate or Post-Graduate (preferably in computer science or related course)
8-10 years relevant experience in Product/Application Support L2 level with minimum 3+ years of leadership experience
Excellent written and verbal communication, time management, and presentation skills
Possesses high level understanding in the areas of APIs, Databases, Systems Architecture and Design
Experience in infrastructure, security and compliance
Strong experience with AWS, and experience in cloud and network administration
Hands-on infrastructure as code experience (Ansible, Terraform, CloudFormation)
Experience in scripting languages (shell scripts, Perl, Python)
Experience with Splunk, SumoLogic, AppDynamics, Prometheus, Grafana and/or monitoring/logging solutions
Platform s- Windows, Linux
Extensive experience working on technologies such as IIS, Apache, Jboss
Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships
Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level