Location Mumbai
Job number JO-200810-223651

Company overview

A Leading Market Research organization

Job description

Key Responsibilities

• Overseeing relationships with client service and leadership stakeholders like Global Account Lead, Operation Account Lead etc., ensuring the project is delivered as per the SOW and set standards.
• setting up new accounts, transition and workstreams related to market research
• providing leadership and clear direction to team members
• overall management of staff, including overseeing:
o recruitment of staff
o training and career development of staff
o annual evaluations and monitoring of progress
o setting goals and objectives for senior team members
• Provides expert guidance to the team and clients, when required
• Identifying opportunities for automation and efficiency improvements
• Have frequent development discussions with direct reports.
• Creates opportunities for others to grow/develop
• Understands the wider business context when making decisions
• Monitors the teams’ financials - Job creation, invoicing, outstanding, etc.
• Forecasting and budgeting for the team


• Mandatory 15-17 years overall experience in service delivery. Min experience in Market Research > 5yr with research background.
• People management experience with a min span of 30 managed in the past
• Knowledge on Project financials (estimation, budgeting etc.) and strong project management experience
• Working knowledge in word, excel, PowerPoint and Visio.
• Certification/Good knowledge of PMP, PRINCE2, SCRUM Master methodologies are preferred but not mandatory
• Six Sigma knowledge would be beneficial

Essential Skills
• Proven knowledge and experience in market research
• Preferred proven knowledge of research products and philosophy
• Proven skills in team management and leadership
• Proven skills in staff development
• Background and experience in P&L management
• Demonstrated ability to build strong client relationships
• Proven skills in the development of business
• Strong presentation and interpersonal communication skills
• Excellent command of English, both written and verbal
• Able to work in a global cross-cultural matrix environment. Knowledge of other regions and culture and considerate towards different cultural norms/appropriate business conduct.

• Agility
• Client centricity
• Professionalism
• Collaboration
• Drive for result
• Authenticity
• Confidence
• Visionary

• Bachelor’s Degree in Engineering/ Commerce/Science or MBA is preferred
• Master’s in marketing and business management
• Project Management Certification will be an added advantage

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