Company Overview
The leading name in consumer durables industry
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Job Description
Role-Regional Service Manager-North
• Driving the regional business for timely resolution of customer work orders and reduce Open job ageing.
• Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information etc.
• Ability to calculate the ROI for the ASC to ensure that the ASC is ethically profitable.
• Ability to guide the team to set the moving parts MSL management, RSC parts delivery and GRN management.
• Timely ASC Monthly warranty payment and C/N for parts through close co-ordination with Branch Commercial.
• Educate and implement first time fix approach at ASC level.
• Management of customer issues and provide timely responses to customer feedback.
• Ensure only quality service centers are on-boarded and strictly follow the SOP for off boarding process.
• Monthly monitoring of Moving Parts MSL availability at all Service stock points.
• Ability to work with multiple stakeholders and Third parties.
• Strong analytical and problem solving abilities.
• Direct Interaction with customers.
• Roster management as per workload and allocate the resource for an effective service delivery.
• Expanding Service channel as per sales plan & execute process to ensure services rendered conform to company policy and standards.
• Proactively monitor & maintain optimum inventory level and distribution of spare parts.
• Improve service channel staff’s technical & customer handling skills through continuous education
• Expanding Service channel as per sales plan & execute process to ensure services rendered conform to company policy and standards.
• Proactively monitor & maintain optimum inventory level and distribution of spare parts.
• Improve service channel staff’s technical & customer handling skills through continuous education.
Requirements
• Graduate Engineer from a reputed Technical/Engineering institute specializing in branch of Engineering.
• At least 10~ 12 years’ experience, preferably in customer support & service delivery roles
Additional Information
Location-Ghaziabad
Reporting-GM (Customer care)