Business Head

Ours is an automotive MNC into Smart Mobility. One of the most successful start ups in smart mobility

Position: Business Head

Location: Chennai

About the Company:
We aim to provide compelling and integrated mobility experience to commuters, staying true to the vision “mobility for all mankind”, by creating a comprehensive mobility ecosystem.

Job Responsibilities:
1. Lead and Manage Corporate Mobility Solutions for Smart Mobility including
a. Own overall P&L responsibility of the operations
b. Develop a long-term strategic plan- Customer Acquisition strategy, Marketing and Branding strategy, Platform strategy, Operating Model and Supply Chain Management
c. Business Development – Develop new business models, partnerships, other commercial agreements with Corporate customers to expand footprint and grow business qualitatively and quantitatively across India
d. Operations
i. Develop new operating models, partnerships and drive efficient operations
ii. Engage with vendors, suppliers, drivers and various other stakeholders to design, develop innovative engagement models
e. Customer Relationship
i. Sustain and improve customer satisfaction of riders, as well as Corporate Clients
ii. Set up a very responsive customer relations process with a long-term view of developing friction-free commuter experience through product/service enhancements
iii. Drive internal processes / operations focused on customer empathy and delivering superior customer experience
f. Propel tactical and strategic campaigns for customer acquisition and retention
g. Drive innovation in the organization to constantly deliver rand improve KPIs
h. Responsible for new sub-products and new sales channels for expanding the business
i. Team management and people development
i. Guide, inspire, and develop capability of resources in the team to help with the expanding business with great service quality
ii. Set up a nimble template, and organization structure for expansion of operations
j. Work with cross functional stakeholders, locally and globally, to drive platform strategy, customer experience, business outcome (e.g., IT, Data scientists, Connected Vehicles group)
k. Steer pilots, studies and experimentations as appropriate to deliver required business outcome including continuous innovation
l. Represent Smart Mobility in external forums and meetings as appropriate
Position: Business Head

Location: Chennai

About the Company:
We aim to provide compelling and integrated mobility experience to commuters, staying true to the vision “mobility for all mankind”, by creating a comprehensive mobility ecosystem.

Job Responsibilities:
1. Lead and Manage Corporate Mobility Solutions for Smart Mobility including
a. Own overall P&L responsibility of the operations
b. Develop a long-term strategic plan- Customer Acquisition strategy, Marketing and Branding strategy, Platform strategy, Operating Model and Supply Chain Management
c. Business Development – Develop new business models, partnerships, other commercial agreements with Corporate customers to expand footprint and grow business qualitatively and quantitatively across India
d. Operations
i. Develop new operating models, partnerships and drive efficient operations
ii. Engage with vendors, suppliers, drivers and various other stakeholders to design, develop innovative engagement models
e. Customer Relationship
i. Sustain and improve customer satisfaction of riders, as well as Corporate Clients
ii. Set up a very responsive customer relations process with a long-term view of developing friction-free commuter experience through product/service enhancements
iii. Drive internal processes / operations focused on customer empathy and delivering superior customer experience
f. Propel tactical and strategic campaigns for customer acquisition and retention
g. Drive innovation in the organization to constantly deliver rand improve KPIs
h. Responsible for new sub-products and new sales channels for expanding the business
i. Team management and people development
i. Guide, inspire, and develop capability of resources in the team to help with the expanding business with great service quality
ii. Set up a nimble template, and organization structure for expansion of operations
j. Work with cross functional stakeholders, locally and globally, to drive platform strategy, customer experience, business outcome (e.g., IT, Data scientists, Connected Vehicles group)
k. Steer pilots, studies and experimentations as appropriate to deliver required business outcome including continuous innovation
l. Represent Smart Mobility in external forums and meetings as appropriate