Senior Support Engineer

US Based Century old Product Engineering organisation. Having products reach across the industry. Spread in over 35-40 international locations.

The Job
• This role is very similar to a DevOps role, and you will own the production, test and staging environments
• You will design and implement monitoring solutions using advanced tools like AppDynamics, Splunk, Cloudwatch etc.
• Execute technical operations including Monitoring, Automation, Network, Cloud, Security, Release Management, Reliability Engineering.
• Support the operational environment that provides the company client facing applications and meets the requirements of service availability and recoverability.
• Organize and facilitate outage event management activities including outage status communication, problem determination activities and root cause analysis.
• Capture and reporting of application availability metrics.
• Coordinating, planning and performing application deployments
• Development of automated application deployment scripts
• Work closely with Engineering & Product teams to be aligned with Business
• Demonstrate Ownership and accountability
• Demonstrate leadership and drive the team to achieve goals
• Ability to work as a team and individually for troubleshooting/investigating problems
• Ability to coordinate with Infrastructure support teams and get things done
• Ready for onsite travel for knowledge transfer or related activities

Required Qualifications & Skills
This is a critical service delivery role requiring experience with complex cloud hosting environments. Pitney Bowes product hosting solutions leverage multiple technologies in complex data center and cloud environments that support multi-tiered high-availability applications. The role requires a talented self-directed individual with a strong work ethic and the following skills:

Must-haves

• Graduate or Postgraduate (preferably in computer science or related course)
• 3-5 years relevant experience in Product/Application Support L2 level
• Excellent communication & leadership skills
• Willing to work in a 24*5 profile with weekend on-call support
• Platforms – Linux and Windows
• Extensive experience working on technologies such as IIS, Jboss/WildFly & Apache Tomcat
• Experience with monitoring tools such as AppDynamics and Splunk. Grafana, Prometheus
• Experience with Amazon Web Services (VPC, Subnets, Route tables, Virtual Gateway, Network ACLs, EC2, Elastic beanstalk, Elastic Container Service, Lambda, Security Groups, Cloudwatch, S3, Glacier, Route 53, Systems manager, RDS, Cloudformation or Terraform).
• Good understanding of Virtualization, Cloud Computing, Kafka, FTP/SFTP.
• Knowledge of writing scripts, any scripting language would be preferred (powershell, python, shell)
• Hands on knowledge of tools such as Ansible, DeployIT, GIT.
• Hands-on experience with MSSQL, MySQL and Mongo databases.
• Good networking skills (Load Balancers, Firewalls, Clusters etc.)
• Know-how of Kubernetes technologies(K8’s). Hands on knowledge of managing K8 cluster.

Qualification & work experience
• UG - B.Tech/B.E. OR PG – M.S./M.Tech from REC or any other reputed institute
• 2-3 years' experience in various AWS services
• 1+ year experience on Kubernetes
• 3+ years of experience in Application Support and deployments