Company Overview
It is an American technology company most known for its postage meters and other mailing equipment and services, and with expansions into e-commerce, software, and other technologies.
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Job Description
• B.Tech /B.E., BCA, MCA
• Thorough understanding of SDLC agile development environments. Problem solving mindset.
• Superb troubleshooting and analytical abilities with accuracy and attention to detail and the ability to solve problems under pressure and tight deadlines.
• Resolving issues/incidents, including identifying defects, working through integration issues, and driving forward solutions to various application performance.
• Coordinate with various teams and analyze root cause and assist in efficient resolution of all production issues
• Experience with the implementation of process, procedures, and result metrics for the purpose of continuous operational improvement and SLA creation and adherence.
• Demonstrated strong experience working with SQL database, writing complex queries, identifying issues.
• Experience in troubleshooting for web-based applications. Strong code debugging skills.
• Understanding of Object-Oriented programming concepts. Strong error/exception understanding and debugging skills.
• Testing and troubleshooting of APIs.
• Knowledge of base Networking concepts including troubleshoot and debug.
• Experience dealing with incident and problem management
• Excellent verbal and written communication skills.
• This position requires flexibility in working hours. The person will be required to work evenings, weekends and holidays and is subject to being on-call.
• Promptly respond to platform, application, and data process problems in local and remote locations on a 24x7 basis.
• Strong interpersonal skills and “Customer service attitude”. Ability to work well with people / teams and develop and maintain effective working relationships
• Should be ready to work in a 24*7 environment, with rotational shift model.
Requirements
Preferred Skills:
1. Experience debugging web-based applications in developer using Angular 4 or 6 or 8, .Net Core, Web API, MVC, and C#.
2. Knowledge of SQL Server, Snowflake, SSIS, SSRS, Power BI, AWS, Postman, Visual Studio for support and troubleshooting purposes.
3. Experience in developing tools in any programming language.
4. ITIL certified.