Textile service company Lindström strengthens the company image of its customers. Our services support the daily operations of customers, providing the best value on the market. Lindström is a responsible corporate citizen and a respected employer. Lindström is the employer of 4000 people in Europe and in Asia. The group turnover was €358 million in 2017.
Lindström’s services consist of workwear, mat, personal protective equipment, washroom, restaurant textile and shop towel services.
In addition to the parent company Lindström Oy, the group consists of Comforta Oy and subsidiaries in Belarus, Bulgaria, China, Croatia, the Czech Republic, Estonia, Germany, Hungary, India, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, South Korea, Sweden, Turkey, United Kingdom and Ukraine.
Manage a team of customer service personnel (Customer Service Representative and Account Representative)
Customer Service / Care activities including receivables (payment collection from all clients on regular basis)
Follow-up and analysis of the operational targets and results
Organizing, development and control of the customer service operations according to the business concept/model
Recruitment of the personnel
Organising customer orientation on usage and handling of the garments
Implementation of E Lindstrom at the customer site
Updating of records in related Customer service software (Proteus)
Dispatch of Garments.
Inventory Management of used garments
Natural prerequisites for leadership and management: will and ability
Encouraging leader and a decisive manager when needed
Resistance to stress
Preferable few years experience of (team leadership)/ process management
Ability to analyse information and to implement it into the development of the operations
Ability to react and act quickly
Ability to organise
Good service attitude and ability to influence to others
Ability to do independent and systematic work
Prior experience in Customer relations
Service Industry experience is preferred.
Minimum 6 to 8 yrs experience
Customer Service operations in accordance with the Corporate Operations Manual
Managing Customer satisfaction survey
Human Resource Management
Implementation of the Company Values, Mission, Vision and Strategic options