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Company overview

Ecom Express (https://www.ecomexpress.in/), is a leading end-to-end technology enabled logistics solutions provider to the Indian ecommerce industry. Headquartered in New Delhi, Ecom Express was incorporated in 2012 by T.A. Krishnan, Manju Dhawan, K. Satyanarayana and Sanjeev Saxena with their 100+ years of cumulative experience in the Indian logistics and distribution industry.
The company has established its presence in the industry due to a differentiated business model which is built on delivery service capability, scalability, customization and sustainability. Ecom Express uses its cutting-edge technology and automation solutions to enable first mile pickup, processing, network optimization and last mile delivery.
The company’s products include Ecom Express Services (EXS), Ecom Network Services (ENS), Ecom Fulfilment Services (EFS) and Ecom Digital Services (EDS).
Ecom Express has its presence in all 29 states of the country and operates in over 2400 towns across 25,000+ PIN-codes in India. The company is the first private logistics company in India to envision a full-state coverage strategy i.e. the capability to reach every doorstep in every village in a state.
This full-state coverage is offered in 20 states including Tamil Nadu, Kerala, Andhra Pradesh, Assam, Bihar, Chhattisgarh, Delhi, Goa, Gujarat, Haryana, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, and West Bengal. Through this deep reach strategy, the company has a capability to deliver to over 1.2 billion people i.e. 92%+ of India’s population. The Team The Business Analytics team at Ecom handles all the internal strategy and analytics work, which includes tracking, analysis and reporting of several metrics (pertaining to operations, finance, customer service etc.), undertaking independent projects aimed at improving company performance, and providing decision-making support for senior management across functions.

Job description

1. Independently conceptualise, plan and undertake projects of the following types: o Performance improvement projects such as identifying the key factors for employee engagement, minimising shipment returns, dynamic identification of shipment delays, predicting incorrectly routed packages etc. o Support business decisions across functions with analyses covering business impact, costs and benefits, such as deciding the locations of new centres, pricing models etc. o Projects to track performance parameters and drive improvement, with root-cause analyses
2. Project implementation & business coordination: o Coordinate with other functions during project conceptualisation, as well as to drive project implementation o Make periodic presentations of project outputs for reviews with senior management 3. Directly manage a team of 2-3 people (direct reports), guide other junior members that are jointly working on projects (project reports)

Requirements

Broad skillset: Problem solving skills, statistical knowledge, presentation skills  Experience requirement: o 3-5 years’ relevant work experience o Experience with end-to-end delivery of analytics projects o Hands’ on experience of data extraction, wrangling, analysis, modelling and visualisation o Experience with machine learning algorithms (including classification, clustering, and time series analysis), text analytics and/or operations research projects (e.g. network optimization) is preferred  Tool knowledge (mandatory): Excel, R/Python, SQL

Additional information

Role: Senior Analyst Team: Business Analytics Location: Gurugram

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