Job Description
Design and facilitate high quality Product/CRM-focused training for new and existing employees ● Develop/refresh teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, eLearning modules, and reference works ● Implement testing measures to evaluate progress and effectiveness of training ● Develop and maintain strong working knowledge of various PhonePe products and features. ● Create and administer knowledge-checks to assess training needs ● Create and update process documentation; proactively identify such needs ● Keep on top of customer satisfaction and internal quality research findings and come up with actionable deliverables (e.g. creation and facilitation of training modules) ● Conduct Training Need Analysis as and when required