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Location Mumbai
Job number JO-190912-200799

Job description

JD for KYC Operations Executive

Come and join in executing towards our Vision of becoming the app of choice for all customers for payments and financial needs across categories and use cases. Build a simple, easy-to-use app for India.
Operations team is looking out for KYC Business-Operations Executive and details are as follows-
Responsibilities -
- Define and deliver operations approach across front end (offline) and back end operations for KYC
- End to end ownership of the user funnel across the KYC process
- Implement changes in KYC compliance & regulation and partners
- Monitor, improve and implement changes in KYC process to optimize for business outcomes and customer funnel
- Drive user satisfaction with KYC service across all non-app touch points
- Work internally with teams to define and drive the user experience consistent with the process


- Understanding of customers- needs and aspirations deeply and you are a customer champion
- Entrepreneurial mindset with a can-do attitude
- Domain knowledge in managing operations or business operations across process design and monitoring
- Passionate about technology, especially consumer technology
- Can operate and thrive with partial information and ambiguity.
- 0-3 years of work experience
Good to Have:
- Experience in banking and financial services industry with good knowledge of regulatory and compliance regime
- Experience of working in technology companies

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