Head of Process Excellence

A Global Investment Management Service organization

Title: Head of Process Excellence

Department: Process Simplification & Optimization           

Location: India           

                                                                                                                               
Purpose of the Role

As a leader within the Process Simplification & Optimisation Team, this role will progress the teams strategic agenda and embed Process Excellence, working with the business to design and deliver innovative solutions that meet the right business outcomes, developing a culture and building capability within the business of continuous improvement and collaboration via a community of Lean/Six sigma trained specialists across the organisation.

Specifically, this role will act as an evangelist of Process Excellence and its benefits, responsible for owning and driving the end to end Senior stakeholder engagement at C suite level and down to generate buy in that will enable Process Simplification & Optimisation opportunities, whilst providing leadership to a global team of specialists throughout the delivery lifecycle.

This role will work closely with senior leaders within the business to drive the business forward in meeting the goals and objectives of the organisation and will provide an opportunity to work with established leaders within the team and across the organisation

Key Responsibilities                                                                                                                              

Business engagement & stakeholder relationships

Acts as a Process Excellence evangelist across the business, maintaining strong relationships at C-suite level and Senior stakeholders to educate and drive cultural changes to support business strategies

Works in partnership with business stakeholders providing Process Excellence expertise to identify and shape opportunities that drive improved customer experience, efficiency and risk reduction
Provides appropriate challenge to the business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with the Change and Implementation Lead
Accountable for the engagement model from inception through to implementation of projects, driving a programme of improvement whilst promoting the team and its benefits across the organisation

Leadership of a Global Process Excellence Team

Accountable for creating and driving the strategy and vision of Process Excellence across the global landscape, ensuring alignment and where required adaption to cultural and local regulatory/compliance requirements.
Accountable for creating and maintaining a framework that delivers a shared taxonomy and consistency that enables cross functional and collaborative working across the organisation
Provides oversight to the Process Excellence team to alignment to the CoE governance model, ensuring opportunities are assessed, selected and prioritised with a strategic lens and agnostic of tool
Acts a senior leader within Process Simplification & Optimisation, supporting and driving the team strategies, actively contributing in team meetings

Provides process and operational excellence knowledge to support the team and to deliver successful outcomes as part of project delivery e.g. lean thinking, continuous improvement etc.
Drives and facilitates the firmwide opportunity assessment and development of business cases
Works with the Governance & Design Authority to ensure compliance with all regulatory and compliance management frameworks

Coaching & leading others

Leads, motivates and develops direct and in-direct reports to maximise the engagement and motivation of team members in the achievement of their objectives utilising the performance management framework, role model behaviours and the culture & values of our organization

Works closely with Technical Learning Manager to provide inputs to learning requirements, knowledge and skills of team to maintain and enhance the skill of the IA and BPM Delivery Team

Experience and Qualifications Required

Proven track record in a leadership role with demonstrable experience within Process Excellence (e.g. Lean Six Sigma Black Belt)

Excellent stakeholder and communication skills, with a proven track record of influencing and motivating others at a c-suite level to achieve results and exceed targets
Proven experience of leadership within a transformational function, evidence of creating and driving a team strategy to deliver the goals with measurable impact on customers, employees and performance
Significant experience of reviewing and changing business models and practices to optimise performance and generate cost savings and improvements whilst delivering employee and customer benefits
Significant experience in deploying best practices for process and operational excellence within a mid - large organisation, with a broad understanding of RPA and other automation tools
Substantial change management experience across multi-functional, multi-site, multi-product and multi-distribution channels
Proven experience of building team dynamics to deliver outcomes through a structured approach, capable of coaching and mentoring team members to shape performance improvement outcomes while building individual and team capability
Experience of delivering capability building and training to business stakeholders at all levels: awareness, tools & techniques, technical subject matter, leader, case studies etc.
Demonstrable experience of working to conceptual briefs provided by an internal or external stakeholders and clients

Education:

First degree level (Bachelor’s degree) or equivalent
Desirable: MBA and/or consultancy experience
Knowledge of the financial service industry