Process Optimisation Developer

Job opportunity with leading financial services company in Gurugram

Job Description

Title: Process Optimisation Developer

Intelligent Automation includes two divisions:

• Delivery Team achieves leading edge process improvement and delivers on automation opportunities, ensuring change is sustained by equipping the business with the right skills, tools and techniques
• Centre of Excellence supports project delivery by building capability, providing operational maintenance support ensuring tools and methodologies remain up-to-date with industry developments and delivering the ongoing risk and control framework for our new automation tools

Our Behaviours

All our people must be able to operate in accordance with our behaviours:

Brave: Challenging the status quo, being accountable and speaking up
Bold: Acting with conviction, encouraging diverse thinking and keeping things simple
Curious: Learning to do new things in better ways and encouraging fresh thinking
Compassionate: Having empathy, caring for colleagues, clients & community

Process Simplification and Optimisation Description

Process Simplification and Optimisation is a newly formed, dynamic and exciting multi-skilled team that designs, builds and executes an automation strategy using Process Excellence, Robotic Process Automation, Business Process Management, Digital and AI tools.

• Empowering and upskilling internal teams to create sustainable capability, and promote a culture of innovation and continuous improvement as part of new and improved ways or working

• Leveraging an integrated operating model to work with IT, Risk, Compliance, and Shared Services with an objective to deliver better outcomes for the business and our customers

Purpose of the Role

As a member of the Process Simplification and Optimisation Delivery, you will part of the Scrum team cpmprising of process analyst, SME’s from business function to develop and implemement simplified and optimised processes and progress the teams goals.

You will ensure simplified and optimised processes are delivered and maintained in line with CoE methodologies, design standards, tools and governance framework.

Key Responsibilities

Development

• Good technical skills on orchestration and automation tools like Blue Prism, Appian
• Supports the analysis and build of processes from a technical perspective
• Performs development activity in accordance with the methodologies and standards set by the CoE with full accountability
• Seeks guidance from the Process Optimisation designer when facing complex tasks
• Provides status to Delivery Leads on the progress of development through adoption of tools like Jira
• Carries out change impact assessments for both process change and system driven change, and performs associated change control practices
• Prepares necessary documentation, release notes, deployment guides, and operational guide materials required for production deployment
• Provides defect fix support in identification of the issue, development and testing of the solution and works with the Governance and Technical Learning Manager to understand lessons learned to inform best practice and training opportunities
• Follow Agile ways of working and adherence to Scrum practices
• Provide support through all phases of implementation
• Develop capability to quickly learn and pick up additional software tools like Informatica that are widely used in the platform.
• Contribute towards wider department initiatives like innovation, tools etc.

Testing

• Prepares and performs unit and process testing liaising with SME and process optimisation anlayst to gather business input as required
• Performs testing of automated processes ahead of their release into production
• Applies the testing principles and processes as defined by the PSO CoE
• Facilitates user acceptance testing
• Records and communicates defects to be resolved, identifying any lessons learned and liasing with the Technical earning Manager
• Supports remediation of defects as required
• Problem solver attitude towards issues
•

Experience and Qualifications Required

• Experince on Blue prism and Appian with developer level ceritification(desireable)
• Experience developing and testing software (desirable)
• Understanding of orchestration and automation technologies, the operational processes and when should be used (desirable)
• Knowledge of business process modelling and reengineering (desirable)
• Awareness of standard system development lifecycle processes (e.g., agile, waterfall, etc.) and change control disciplines (desirable)
• Industry and development experience (desirable)
• Proven track record in a similar role would be advantageous
• Formal Blue Prism and Appian Training and working towards accreditation is desirable, however training will be provided
• Excellent PC and MS Office skills, especially MS Excel, V-Lookups and macros
• Ability to multi-task and prioritise workload with a keen attention to detail
• Commitment to high standards of excellence and integrity
• Resilient, energetic and enthusiastic; able to work under pressure
• Able to build strong relationships with peers, business counterparts and key stakeholders
• Excellent communication skills, comfortable with communicating to people of all levels and able to gain the confidence of key stakeholders

Education:

• First degree level (Bachelor’s degree) or equivalent
• Knowledge of the financial service industry