Key Client Manager

Our client is a intra-city logistics provider headquartered in Bengaluru, India. It was founded in 2014 and currently operates in Bengaluru, Chennai, Hyderabad, Delhi NCR and Mumbai.

Our client is looking for a Key Clients Manager to oversee the relationship of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.
The ideal candidate will be apt in building strong relationships with strategic customers. Should be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
The goal is to contribute in sustaining and growing our business to achieve long-term success. And while doing all of this you will not forget to have fun!

Responsibilities:

● Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
● Acquire a thorough understanding of key customer needs and requirements
● 100% adherence to agreed SLA’s with Clients
● Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
● Serve as the link of communication between key customers and internal teams
● Resolve any issues and problems faced by customers and deal with complaints to maintain trust
● Play an integral part in generating new sales that will turn into long-lasting relationships
● Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

● Graduation in any stream from a reputed college
● Proven experience as a key clients manager
● Experience in sales and providing solutions based on customer needs
● Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
● Excellent organizational skills
● Ability in problem-solving and negotiation

Experience Required 3 years- 7 years