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Location: Mumbai
Salary: Open
Employment Type: Permanent

Company Overview

Organization is a leading provider of customised Business Process Management (BPM) services. We
specialise in helping customers stay ahead of the curve through transformational solutions in order
to reimagine business processes and deliver increased efficiency, deeper insights and superior

Job Description

We are looking for a General Manager / Vice President of Talent Acquisition to design and apply
strategies that will help us attract and hire qualified employees. GM /VP Talent Acquisition
responsibilities include managing a team of recruiters and crafting sourcing strategies for various
roles, from entry-level to executive-level positions, should be able to ensure we provide an excellent
candidate experience, while meeting our business goals and filling our vacancies. Ultimately, the GM
/ Vice President of Talent Acquisition will build a strong employer brand so that we can develop
strong talent pipelines for current and future hiring needs

Roles & Responsibilities:
 Develop and execute talent acquisition strategies that enhance the visibility, reputation and
brand in key recruiting markets
 Help position as an employer of choice among target candidates
 Lead and manage the workforce planning process and talent acquisition activities
 Formulate and implement an employment branding strategy that effectively articulates
employee value proposition in order to attract top talent
 Leverage social networking and other cutting edge recruiting technologies and tools to
connect with a broad and diverse talent network
 Partner with leaders and executive team to provide strategy and support for talent
acquisition solutions including: Employment Branding, Candidate Experience, Employee
Referral Program, Intern Programs, College/University Relations, and onboarding

 Work with business and human resource leadership team to assess future skill requirements
and develop appropriate talent recruiting strategies to aid the business in acquiring the
requisite skills and capabilities
 Develop and implement metrics on recruiting and retention including cost per hire, applicant
flow, hiring manager, and new employee satisfaction
 Ongoing valuation of existing hiring systems and processes to be assessed and adjusted to
allow for support of our fluid work environment and new market locations
 Impact sourcing


 Proven work experience as a Head of Talent Acquisition or similar senior-level HR position
 Hands-on experience with candidate sourcing, interviewing and evaluation
 Familiarity with Candidate Management Systems and Human Resources software
 Good knowledge of labor legislation
 Excellent verbal and written communication skills
 Team-management abilities
 Exposure in BPM/BPO

Key Performance Indicators:
 Target versus Delivery
 Ontime Delivery
 Cost per hire
 Sourcemix
 100% compliance to regulatory standards
 Internal Voice of Customer