Company overview

A leading electronics manufacturer company-(Bangalore/Gurgaon)

Job description

Responsibilities and Duties:
• Perform hands-on investigation, troubleshoot, identify the RCA and fixes for support techno functional issues.
• Engage and perform ITIL driven AMS operations that includes Incident Management, Problem Management and technical change management activities
• Independently handle Incidents and service requests and resolve then within SLA’s
• Must have a good understanding of Cloud to on premise integrations especially in the area of SFDC and engage in troubleshooting and fixing integration issues on his own or in collaboration with Middleware or upstream/downstream application teams.
• Perform application administration and performance management activities
• Perform hands-on technical design, prototyping, proof-of-concepts, and development as required in support of current and new enhancements
• Independently leading and managing SDLC stages from gathering requirements, Design, Build, Test & Deploy for ongoing enhancements
• Create and document application requirements by working with business counterparts and end users • Manage and perform release management to production through stipulated version control process
• Keeping abreast of new cloud application features and continually improve the application footprint
Experience:
The candidate for this job must have a strong technology skills & hands on experience in the areas of Salesforce.com. Prior Java development experience will be an added advantage though not necessary. The individual must possess ability to network and interface with Global IT and business stakeholders to internalize requirements, interpreting and applying processes to deliver value to stakeholders. Must have a good understanding of Cloud to on premise integrations especially in SFDC. Possess a good experience around SFDC application administration and performance management Prior experience in a DevOps role having worked on Application support as well as development
Job Qualifications
• Bachelor or Masters Degree in Computer Science, Information Systems, or equivalent.
• At least 2-3 years’ experience with Salesforce.com with an overall 3-5 years IT experience.

• Proven experience in the area of ITIL driven Application Maintenance and Support. ITIL certification would be an added plus.
• Proven track record with implementation of Salesforce.com.
• Experience in Agile implementations would be an added advantage.
• Proven work experience & knowledge in CRM domain.
• Knowledge of best practices with implementation of cloud technologies
• Team worker with ability to collaborate across cross functional teams to meet aggressive delivery schedules
• Ability to work independently in a global environment
• Working knowledge of SDLC methodologies
Desired Skills:
• Salesforce.com Lightning experience
• Web Services and APIs as in RESTFUL and SOAP
• Salesforce community cloud experience
• Force.com platform experience with Apex/ Visual force
• Analytical, and Problem-solving skills are required
• ITIL certification and Agile certification will be added plus
• Certifications in SFDC will be an added advantage for this profile.
• Must possess strong communication and interpersonal skills

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