Company overview

Opportunity with a US/UK based Leading Financial Investment Company for Gurgaon Location

Job description

Job Description

Key Responsibilities

• Responsible for support operations including health checks, business service requests, production incident investigations and root cause analysis with focus and emphasis on supporting the platforms
• Ensure adherence to service management standards including incident, problem, change and release management
• Provide articulate, accurate and timely updates on issues to stakeholders
• Provide technical guidance and mentoring for the whole team, help troubleshoot complex technical issues.
• Coordinate and facilitate resolution for major incidents engaging with the incident management team, upstream providers, infrastructure teams etc. as required
• Follow-up on issues ensuring appropriate remediation tasks are completed
• Collaborate with delivery teams, ensuring support requirements are met prior to production deployment
• Responsible for raising change tickets and communicating appropriately
• Responsible for implementing changes in controlled environments
• Implement and maintain efficient, well-rehearsed business continuity and service recovery plans
• Collaborate with regional teams to evolve firm-wide best practices
• Willing to work in a 24x7 environment participating in an on-call rota as well as night and weekend work

Essential Skills (Technical)
• Hands-on experience supporting the following technologies:
o UNIX shell scripting (AIX, LINUX preferred)
o Database concepts (preferably Oracle) & SQL scripting
o Java / J2EE applications.
• Experience working with enterprise messaging products
• Experience using Scheduling tools (preferably Control-M).
• Experience working with database performance trouble shooting tools and concepts, preferably with Oracle

Other Essential skills
• Exposure of working in maintenance and support environment.
• Ability to analyse complex problems in a structured manner and demonstrate multitasking capabilities.
• Flexible and approachable team-worker.
• Ability to operate under pressure and deliver to demanding deadlines.
• Demonstrates excellent customer service skills.
• Possesses excellent verbal and written communication skills.
• Degree level qualification or equivalent.

Desirable Skills / Experience
• Understanding of the Data Management concepts.
• Basic understanding of shell scripting & Python
• Experience ETL tools such as Informatica

Personal Characteristics

Excellent interpersonal and communication skills
• Self-starter with ability to handle multiple tasks and priorities
• Maintain a positive attitude that promotes team work within the company and a favourable image of the team
• Strong problem solving skills with the ability to think laterally to arrive at a solution
• Must have an eye for detail and analyse/relate to the business problem in hand
• Ability to develop & maintain good relationships with stakeholders
• Flexible and positive attitude, openness to change
• Self-motivation is essential, should demonstrate commitment to high quality solution
• Ability to discuss both business and related technology/system at various levels

Requirements

Essential Skills (Technical)
• Hands-on experience supporting the following technologies:
o UNIX shell scripting (AIX, LINUX preferred)
o Database concepts (preferably Oracle) & SQL scripting
o Java / J2EE applications.
• Experience working with enterprise messaging products
• Experience using Scheduling tools (preferably Control-M).
• Experience working with database performance trouble shooting tools and concepts, preferably with Oracle

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