Senior Manager- Change Management & Implemetation

A Global Investment Management Service organization

Purpose of the Role
This role will work to progress our Intelligent Automation agenda and embed innovation across the business, maintaining consistency and standards to maximise business benefits.
Specifically, this role is accountable for defining and executing the Change & Implementation analysis (impacts, stakeholders, and users), developing toolkits, planning, implementation, change communications and sustaining adoption in alignment with business journey. The scope of change can be across a project or multiple projects delivered through agile and integrated business deliveries supporting iterative process of change management. This role will define adoption capabilities, service packs and aligned business value packs to enable our stakeholders to on-board on PSO e2e value chain and deliveries.
Key Responsibilities
Change management, implementation and adoption capability
• Responsible to understand and manage the business change journey from as-is to to-be state
• Develops and owns the Change and implementation analysis, design approach and embedding change plan across the project and business journey
• Measures and evaluates the change impacts of new tools, process and proposes appropriate change interventions
• Maps high level employee and customer journeys to mitigate impact and support optimal change experience from process, technology, people perspective
• Defines and manages the scope of change communications approach, plan and key messaging, aligning to the organization’s communications approach
• Defines and manages the stakeholder engagement approach and plan across the Change project and business function in collaboration with delivery / engagement lead
• Understand and defines people focused capabilities to change mindsets, ways of working, learning and embedding a culture that supports business and delivery to transition into
• Defines desired behaviours and ways of working, and implements behavioural change interventions to drive their adoption
• Leverage Learning and Enablement capabilities to drive higher embedding, value realisation and designing interventions
• Develop toolkits to support internal and external needs, provides templates and toolkits for change enablers and analysts to leverage and tailor locally, as required
• Establishes alignment of change & enablement capabilities with business journey mapping and articulates clear communication with key messages to align enablement journey for multiple active
• Gathers feedback and lessons learnt from stakeholders and impacted colleagues to enable continuous improvement
• Provides coaching, support & guidance to the PEX change enablers in setting the change journey plan, assessments and implementations with guided
• Demonstrate understanding of the impact and management of organisational and behaviour changes aligned to transformation
• Supports in conducting relevant stakeholder, user (resistance management) and customer impact assessments, surveys and analysis
• Responsible to mobilise, govern and track high level change plan and provide stakeholder status updates
• Support business education regarding Business Change roles and responsibilities across Sponsors, Senior Leadership, Team Leaders and End Users
Adoption Enablement capabilities
• Establishing and managing the capabilities and services packs that allows the business to self- serve, understand and integrate with PSO core
• Establish and deliver a program of adoption workshops/ training sessions on specific business and change
• Lead implementation and adoption of PSO solutions, training on the specific change/ enable toolkits, methods and business integration with PSO services to support a culture and way of working.
Coaching and leading others
• Coaches change enablers to be active implementors, champions and provide relevant inputs to shape the change plan and ways of working
• Leads, motivates and develops direct and in-direct reports to maximise the engagement and motivation of team members in the achievement of their objectives utilising the performance management framework, role model behaviours and the culture & values of our organization
• Acts as an effective advisor, understanding advisees' career aspirations and development areas, and providing support for IA team members
• Leads and manages teams working on change work streams to set direction, standards and enable a change support model for internal and external services
Trusted Advisor
• Act as a trusted advisor to the business by building positive relationships with key business stakeholders and understanding their day-to-day operations and support needed
• Ensure that the business is clear of what will be required of them to support the successful delivery of change initiatives (e.g. business input into analysis, change design approach, adoption)
• Understand ‘the bigger picture’, prioritise and engage across levels to gain common shared values for change management to be successful

• Experience and Qualifications Required
• Established track record with demonstrable experience in the Change & Implementation space managing scale, complexity and engagements. Demonstrating familiarity with change management principles and an understanding of the people implications of business change
• Proven experience of leadership, working on change frameworks, approaches, methods, toolkits and implementation in the transformation of a business including significant personal contribution to the success of the initiative and the measurable impact on customers, employees and performance from a change management
• Communication and leadership skills, with a proven track record of influencing and motivating others at a senior level to achieve results and exceed targets. Ability to communicate complex and emotive topics to different audiences through a range of written and verbal communication methods
• A broad understanding of Automation (RPA, Machine Learning, Artificial Intelligence) with specific focus on experience in monitoring and controlling communications around an automation change programme in a medium to large size organisation
• A working understanding of the broader Intelligent Automation tools i.e. Operational Excellence approaches and methods (Lean thinking, Process excellence, System & Management Thinking), Work Flow and Form Design and change management tools, frameworks and approaches
• Proven experience of using agile methodologies to deliver large-scale change management projects i.e. using sprint methodologies and daily scrum huddles to ensure team alignment and mitigate any risks or blockers
• Proven project and programme management experience and ability to deliver results in a fast paced and energetic environment
• Excellent stakeholder engagement and influencing skills, including communication, negotiation of deadlines and requirements, management of expectation, recommendations, quality of outputs

• Education:
• First degree level (Bachelor’s degree) or equivalent
• Desirable: MBA and/or consultancy experience
• Knowledge of the financial service industry
• Experience (certifications desired) in Change management function, practice or projects supporting business / process change