Essential Functions: • Leads a group of Associates and Analysts to execute multiple cases simultaneously. Take responsibility for assigning work streams. Monitors and manages workload and resolves overloads. • Understand client needs and situations and adapt to case expectations. Show ability to resolve complex issues across work streams • Communicate data, knowledge, and clearly explain insights and implications for the client to the entire team. Generate and screen realistic answers based on sound reality checks and recommend actionable solutions • Develop automations and build innovative solutions to reduce turnaround times for delivery of instruments • End to end ownership of NPS Prism survey instruments throughout the value chain • Good hands-on exposure to DisplayR, or working knowledge of R graphic packages (ggplot2, Lattice, highcharter, Plotly etc.) and working knowledge of Tableau is a must • Candidate should be open to learning Tableau if he knows only DisplayR and will be responsible for transitioning the tool from Display R to Tableau • Provide technical expertise in Alteryx and Tableau related pieces to the team members where required • Build and enforce best practices and process improvements to ensure quality of deliverables
Qualifications: • Work experience: 6+ years of experience in areas related to machine learning, data analytics or predictive modeling. Hands-on experience in predictive modeling, text analytics, data analysis and visualizations
• Education Required: Incumbent should have pursued MBA from top-tier institute or statistical/analytical course from a tier 1 university Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research is strongly preferred.
• Experience Required: 6+ years of in-depth experience with customer insights /primary market research and analytics at a consulting firm, market research agency or data provider