Global SAP Support Manager

We are delighted to hire for our Germany headquartered client, a 1 Billion Dollar company which have presence in 30+ countries across Globe. They are an international company that values diversity, as the company believe this fosters creativity and innovation alike. One the main company objective is digital transformation for internal business processes along the value chain, as well as for suppliers and customers. For this purpose, they are applying the most modern technologies, such as AI, SAP HANA, Microsoft 365, Industry 4.0 (IoT), Cloud etc.

Responsibilities will include, but not limited to:
 Accountable for SAP Support of all entities across globe.
 Ensure Service levels are always met – Assess, anticipate and recommend appropriate actions and resources; investigate and understand requirements.
 Liaison with the teams across regions to ensure consistent adherence to defined standards and processes. Prevent and resolve major incidents and problems.
 Create and publish SLA reports - identify challenges and service improvement plans.
 Be the point of escalation for any SAP service delivery related issues.
 Demand Management process management for Asia.
 Build and maintain strategic relationship with key technology partners, sourcing providers to ensure swift ramp up of team as and when required.
 Foster a high-performance team by communicating job expectations; planning, monitoring, coaching, counseling and disciplining.
 Effectively delegate and focus team and resources on business priorities.
 Recognizes problems by identifying abnormalities; reporting violations.
 Ensure that all technology resources are productive and aligned to the business vision.

 10+ Years of SAP experience including few end to end implementations and SAP support engagements.
 Sound understanding of SAP Infrastructure (On Premises as well as cloud).
 Hands on experience in atleast 2 SAP modules (MM, PP, FICO, QM, SD etc) is a must, experience in IT Infrastructure and digital technologies will be an added advantage.
 Working Knowledge on Service Now Platform will be helpful.
 Strong analytical skills, experience solving practical issues and engaging teams of multiple process partners to consensus.
 Strong Knowledge on IT Industry standards and best practices to develop organizational capability (people, processes, technology, knowledge) and process improvement models.
 Hands on experience with complex project management.
 Problem solving, troubleshooting & diagnosis skills for technical issues.
 Proficient in verbal and written English.
 Entitled (Passport and Visa) and willingness to travel ~20%.

 Sound interpersonal and communication skills.
 Positive attitude towards others. Respectful. Honest. Co-operative. High integrity.
 Willingness to learn -and teach- where required.
 Ability to collaborate with teams of all types, across international locations.
 Solution focused - proactive with continuous improvement mindset.