Location: Hyderabad
Salary: Open
Employment Type: Permanent
Industry: Technology/Online
Sub-industry: Enterprise Software
Function: Technology

Company Overview

The company produces electronic charts for the leisure boating market. They make innovative marine cartography content and features through the use of creativity, engineering excellence. Their cartography database is the world's largest and includes oceans, seas, rivers and more than 38,000 lakes. Has offices in the U.S. in New Bedford, Massachusetts and Hyderabad, India

Job Description

As a patching analyst specializing in system patching administration with 3-5 years of experience performing Vulnerability and Patch management of production systems. You have knowledge in securing systems through fixing vulnerabilities in Microsoft environments, Linux based VMs and Physical servers through Automation. Exposure to Network device patching and Firmware upgrades of Hardware is a requirement

ESSENTIAL FUNCTIONS:

Analyse the list of vulnerabilities and recommended patches provided by Global security organization.
Build automation platform using Service Now as ticketing platform for patching deployment on demand.
Assess existing patching methods. Automate the entire patching process according to patching policies.
Ensure all systems are up to date with the vulnerability fixing. Create and Report Dashboards.
Perform emergency patch role outs and Patch revert as and when required. Perform post patching activities.
Ensures that all phases of patching and support, including installations, firmware upgrades, security and OS patches, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly configured, monitored, tracked, and resolved.
Must have a security and automation mindset. Experience working in Data Center environments performing hardware installation, Firmware upgrades.
Provides monitoring of all infrastructure, development and environmental alerts using Solarwinds monitoring and any other monitoring tools as provided
Recognize, identify and prioritize events in accordance with business requirements, organizational policies and operational impact
Validates the alert and perform first level of event management and troubleshooting, and escalate if needed to appropriate support team engineer for further investigations
Reports timely response to all incidents, outages and performance alert. Categorize issues for escalation to appropriate technical teams within the prescribed SLA.
Ensure all incidents are logged and resolved, gather all relevant data, ensure all incidents and tasks follow the appropriate procedures
Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to prevent from outages. (Health check)
Participate in a 24x7 on-call rotation. Work in different shift timings as required.
Interact with the Global Security Architecture team, Operations team and other IT departments and functions.
Ensure all Metrics of the department are achieved. SLA/SLO’s are achieved as committed.

Job reference: JO-201123-230257

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