Location: Bangalore/Bengaluru
Salary: Open
Employment Type: Permanent
Industry: Technology/Online
Function: Business Operations

Company Overview

A leading services company is looking for strategic leader for Business Operation and workforce management unit

Job Description

Location: Bangalore

We are seeking a Leader for a very strategic unit . The role is key to success of various initiatives the organization and plays a critical role in delivering on our Financial and Ops KPIs which are detailed below. We are looking for someone with lot of enthusiasm, self-driven and business focused.


A. Business Planning
a. Participate in annual and quarterly business planning
b. Coordinate with different business units in creating financial and operational plan

B. Revenue Assurance and Risk Management
a. Managing Delivery Revenue Forecast - Proactive analysis to minimize deviation from actual revenue
b. Managing Revenue at Risk – Minimizing Unbilled Revenue and Receivables
c. Proactive Risk Assessment and Mitigation – Financial as well as Operational Risks
d. Preemptive Financial analysis/modelling

C. Cost of Revenue (COR) Management
a. Optimization of all operational levers – Utilization, Onsite Mix, Unbilled Employees, etc.
b. Manpower cost management through optimized pyramid structure
c. Delivery Overhead Management
d. Monitor employee utilization and overtime hours

D. Talent Fulfillment - Determine resource management strategy for the BPS group
a. Workforce sizing/mix/composition according to types of work
b. Skill requirements
c. Establish appropriate and measurable resource management targets
d. Establish reporting and monitoring requirements
e. Pyramid management/overall workforce sizing
f. Quarterly resource forecasting

E. Operations Control, System Alignment and Automation
a. Effective Reporting Management, Ensuring SLA adherence
b. Corporate reporting to senior management to assist in decision making
c. Establishing control measures to get the assured outcomes w.r.t. Revenue and Profitability
d. Streamlining the workflow and Institutionalizing standard processes and measures for continuous improvement

F. Program Management of Corporate Initiatives
a. Managing the strategic initiatives as and when directed
Competencies needed for success
• Financial Management: Financial Analysis and Cost Accounting
• Operational Planning & Control
• Project Management/ Change Management
• Process Management: Knowledge of Key Organizational Processes & Functions
• Corporate Governance
• Risk Management
• Strategic Planning


• 15+ years of work experience across BPS/ITES Industry
• 5 years’ experience in positions designed to drive business performance improvement on a full-time basis is necessary
• Expertise in building slides, excels & presenting to senior leadership
• Experience in financial KPIs and process improvement is preferred

What's in it For You:
Great team culture, career development and an unparalleled experience as part of one of the most advanced teams in the world. With a company culture that provides ample opportunities to be recognized, build valuable skills, and grow your career.

Job reference: JO-210108-246502

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