Senior Analyst Programmer (Production Support)

Opportunity with a UK based well established Financial Services Company based out in Gurgaon.

The position is for an experienced Senior Analyst Pin the Central Technology team in India and will primarily be focused on technical support for the General Counsel suite of applications.

The person required to work closely with business, understand their requirement, suggest possible alternatives and keep up to date information about technology end of life requirements for each application. The person would also require keeping business well informed about the progress on the issues. The person would require gaining good understanding of the quality processes followed in the organisation. The person shall also have to liaise with various support teams such as technology infrastructure services, IT Security, UNIX server team, and database team for resolving issues/conflicts.
The role requires the candidate to be able to carry out the following prime functions:
• Incident management
• Technical Support
- Monitor the process/jobs and work with different Infrastructure teams to resolve.
- Perform Daily Health check.
- UAT/Prod release support.
• Excellent communication with business and vendors.
• Flexible to provide support in India and UK hours
• Problem management & Change management
• Continuous Improvements
This demanding role would perfectly suit a dynamic individual looking to work in a fast-paced environment to ensure the smooth running of business-critical systems.
The candidate should be open to support in UK business timings & cover on-call shift (24*7).

Key Responsibilities

• Understanding applications from the core for support and enhancements perspective
• Impact analysis for any changes/enhancements raised by users
• Ownership of issues, seeing them through to resolution and to the satisfaction of the end user
• SQL script skills to inspect the database, if required
• Interact with the customers to understand their problems, provide solutions or workarounds, and at times guide/train them on how to use the application
• Timely Escalation of issues to PM and Senior IT Management.
• Interacting in a friendly and professional manner with customers and the various support groups
• Understanding the responsibility to work on various applications simultaneously and update to all stake holders
• Cater technology end of life requirements
• Install/test application on new updated infrastructure.
Technical Skills

• 5+ years of overall IT experience.
• Proficient in writing SQL queries.
• Good understanding of any programming language like .Net/Java.
• Exposure to web servers like IIS, Tomcat etc.
• Sound experience in Production support work.
• Experience in understudying the existing code and write technical specifications.
• Person should be open to work in UK shift and on-call support.
• Sound analytical & debugging skills.
• Excellent written and verbal communication skills.
• Can work as part of the small team with independent role.
• Proven ability to work well under pressure and in a team environment.
• Appreciate the business principles involved in the project.
Strong experience in Oracle , SQL Support.
Good knowledge in SAS based production support.
Strong with Linux & Unix.

Knowledge of Oracle database
• ITIL certification