Key Account Manager

SaaS based Renewable Energy Assets Performance Management

Job Profile

Key & Strategic Account Manager
for SaaS based Renewable Energy Assets Performance Management

Department SALES/Key Account Management
Hierarchy Director of SALES
Responsibilities and levels of autonomy • Streamline Key Account Manager operations and develop trust relationships with a group of major clients to ensure they do not turn to competition,
• Acquire a thorough understanding of key customer needs and requirements, strategic objectives

Assignments / Activities (mains and occasional) 1. Effective implementation of Key Account Manager practices across function, Expand the relationships with existing customers by continuously proposing solutions that meet their objectives,
2. Ensure the correct support & services are delivered to customers in a timely manner,
3. Serve as the link of communication between key customers and internal teams, rely on Resident Engineer when there is one in place
4. Ensure customer satisfaction through sales, execution & services, resolve any issues and problems faced by customers and deal with complaints to maintain trust, play an integral part in generating new sales that will turn into long-lasting relationships
5. Work under the direct supervision / complementing KAM director in France but with a dotted line relationship to head of India (Country Manager)

Expected Results / Objectives • Manage, monitor & drive Key Account selling, prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Provide plans, forecasts and inputs towards Key Account strategies, Provide inputs for reviews and Annual Business Plan/Strategic Business Plan
Desired Skills • 6 to 8 years of experience in any industry (Preferably in renewables) with B-B sales experience
• Willingness to travel in India
• Good Technical grasp; in depth knowledge of IIoT, DAS, SCADA systems and solar PV plant equipment is a real plus.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels, also with Corporate Office out of India
• Better understanding of customer requirements
• Good in Excel and presentation skills. Sales approach
• Customer focused
Education / diploma required • Graduate (BE/Science) Or Diploma (Technical Field) / Engineer /MBA with keen interest in use of technology for providing solutions to asset monitoring and management pertaining to the renewable Industry
Professional Relationships – Internal • In connection with all the departments and subsidiaries of the Company
Professional Relationships – External • In relation with Key Account customers, any type of local actor / company that can help us improve our analyzes and our offers