Director – Suppor

Hiring for a leading US based consulting, analytics and technology services firm. Head quartered out of New Jersey with 2500+ employees based globally out of the offices in New Jersey, California, Gurgaon, Pune, Bangalore and Chennai. Provide End-to-End Digital Transformation and work across Financial Services, Telecom, Life Science & Healthcare and Product Engineering sectors.

Overview of the Role - Director – Support
Location: India, Pune
Role Description 
Standing at the critical junction between network and applications, our client is a leader in secure application 
services. Our solutions protect and optimize application performance in a world of many clouds. We strive to enable 
intelligent automation with deep machine learning, to ensure business critical applications are protected, reliable 
and always available. 

As a Director Support, we look towards you as a leader for support operations in networking and network security 
product domain. Someone who has established support organization for network functions and SaaS operations
for scalable and distributed application architectures.

Your responsibilities include –
1. Leadership for Networking product support operations
2. Leadership for SaaS/Subscription based operations

Qualifications:
 Proven success in leading support TAC operations
 Proven success in setting up and supporting production SaaS systems in cloud native environment in (OCI, 
AWS, Azure)
 Hands-On knowledge of cloud solution architecture
 Hands on knowledge of OCI or AWS or Azure 
Expert troubleshooting skills with Linux OS and Cloud 
 Understanding of monitoring, metrics, billing, license, and subscription management
 Good Understanding of Virtualized environment in (ESXi, XEN, Hyper-V) 
 Good Understanding of Kubernetes and Docker for containerized form factor
 Good Understanding of Cloud monitoring and reporting tools 
 Network and security knowledge and experience preferred
 Customer Empathy
 Desire to maintain top net promoter scores
 Proven ability to work creatively and analytically in a problem-solving environment
 Flexible to pivot quickly when needed
 Excellent leadership, communication (written and oral) and interpersonal skills
 Bachelor’s in computer science or equivalent. Preferably Master’s degree in computer science