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Location: Gurgaon/Gurugram
Salary: Open
Employment Type: Permanent
Industry: Services
Function: Marketing

Company Overview

In India, we provide total HR Solutions from C-level executives, Middle Managers, Specialists to Staffs.
We operates through industry and functional specialist teams across locations to provide seamless solution to our clients.

Job Description

Recurring administration responsibilities: user management, maintenance, licensing, system security, etc…
Answer business requests for creation or modifications of reports/dashboards
Provide remote support to CRM users located in offices all around Asia.
Remotely engage with the consultants to ensure the data is accurate, up to date and allocated to the correct stage in Salesforce
Responsible for continuously optimizing Salesforce by configuring setting up and improving the use of the platform whilst aligning to the businesses requirements

Research and recommend innovative, and where possible automated approaches for administration tasks.
To maintain and update training documentation and provide training to system users
To create and maintain the documentation for registering common issues and resolution methods
Follow other tasks and duties as assigned by the Regional CRM System Product Leader.

Requirements

At least 1-2 years Salesforce support experience is mandatory
Fluent English oral and writing communication skills - Mandatory
User support experience – Mandatory
Certified Salesforce Advanced Administrator (ADM 211)
Project coordination skills – Good to have (not mandatory)
Familiarity with recruitment business – Good to have (not mandatory)
Technical education background – Good to have (not mandatory)