Company Overview
It is a global Business Process Management organization serving the travel, banking, financial services, insurance, healthcare, utilities, retail and consumer product industries.
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Job Description
• The CIS Technology Partner is responsible for establishing, driving, and leading technology initiatives and solutions for CIS Horizontal.
• Create Next Generation CIS Value Chain leveraging new age capabilities including but not limited to ChatBots, Voice Bots, Speech & Text Analytics, Email Automation, Async Messaging etc.
• He/She is expected to provide technology advisory and consulting for technology solutions and provide over-sight for solutions conception
• Drive Digital Interventions in CIS processes focusing on customer interactions across channels
• Designing technology enabled solutions to solve business problems for our customers
• Create Product Roadmap, Overall strategy, and Blueprint for implementing Emerging Technologies in the CIS ecosystem
• Working with delivery teams on improvement projects and delivering value outcomes through technology levers, process mapping & effort estimation, and design thinking principles
• Lead Client presentations and workshops
• Lead Partnerships and Alliances and work collaboratively with multiple teams to identify and onboard the right partners
• Continually acquire knowledge on emerging technologies in the contact center space through collaboration with solution providers
Requirements
• 15+ years of total experience
• Proficient in handling technology projects, planning, pre-sales & consulting especially around customer experience (CX)
• Prior experience in Technology Consulting and Advisory Services
• Bachelor’s and master’s degree in information technology/Computer Science
• Extremely good understanding of technology trends in the CIS Space
• Willingness and drive to continuously keep on acquiring expertise in new technologies and perform prototypes
• Past experience (minimum 2+ years) in implementing Chat / Voice Bots on any one or more of the following platforms (Microsoft Azure, Google Dialogflow, Salesforce Einstein, AWS, Alexa, Google Home, Nuance etc.)
• Past experience in implementing speech and text analytics solutions leveraging any one or more industry platforms (e.g. Nexedia, Verint etc.)