Company Overview
Our client is a global IT Services and Consulting Major
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Job Description
Co-ordinates delivery of a portfolio of services X-technology-tower, X-centre and sometimes Xregion, to a portfolio of Service delivery managers / clients
• Meet the defined SLA/OLA’s;
• The ramp-up or run-down of services and scope from the centre, deploying transition managers
where necessary;
• Ensures correct &appropriate charging of the centers’ services to the account;
• As a respected and trusted advisor, supports the Towers in deploying standards within accounts,
ensuring best value for money for our accounts and clients;
• Thorough understanding of all contractual obligations and ensures they are met.
• People Strategy and management
The Offshore Delivery Head is a senior leadership role responsible for managing
Delivery (Centre) Services offerings to our clients.
• Responsible for delivery centre commitments including service level and financial.
• Properly align the organization to the portfolio strategy for data centre services, driving
standardization in the existing delivery centres, developing and implement plans for incremental
capacity to handle growth, and supporting the development and implementation of new service
offerings to attract new business.
• Responsible for managing a team of managers, onshore staff, and offshore staff supporting
services delivered from delivery services.
• Customer satisfaction and quality of service
• Optimized cost of resources (Pyramid, attrition, recruitment)
• Ensure operational governance
• Implement automations and other initiatives in the run operations
• Implementation of the transformation programmes as defined by the Practices
• Implementation of automation recommendations defined by Design Authority
• Stakeholder management of Country/Location Leadership where CIS GDC is based
Requirements
People Leadership and stakeholder management skills
• Technology Awareness & ability to leverage
• Strong client connect and ability to manage relationship with client
• Innovative attitude
• Focus on quality of service delivery
• In-depth understanding of business requirement