It offers investment solutions and services and retirement expertise to
more than 2.52 million customers globally. As a privately-held, purpose-driven company
with a 50-year heritage, we think generationally and invest for the long term.
Purpose of your role
The objective of this role is to support ISC BRC by providing the best possible service to our customers by responding appropriately to the changing regulatory framework and business priorities. The successful candidate will need to ensure good communication / collaboration between teams across UK, Noida and Gurgaon and across functions (Technology, Operations, Front office teams, etc.). Also the person will have to make sure that Fidelity’s customer driven service is at the forefront of everything. The role requires highly energetic individual who is inquisitive with a creative bent of mind and who can challenge the status quo and identify new ways of working. In turn, we would provide them with an environment that allows them to lead this change with management support wherever
Ability to monitor the team and ensure that the team is appropriately resourced, so the process does not suffer.
Understands and proactively mitigates the impact of risk.
Deliver on BAU KPI’s of the team
Deliver process improvement in response to customer feedback trends
Build on team engagement including 1:1's and provide support to the team when needed.
To set team goals and provide input to the wider department and business goals
To ensure individual development through effective delegation and empowerment, performance assessment and feedback
Provide an escalation point for associates to raise any concerns and ensure all the escalations and issues are well handled and escalated as appropriate.
To prepare MI at the team level and individual level and conduct the analyses on the regular intervals.
Work with teams to identify risks and put appropriate controls in place. Use such controls to identify improvement opportunities across departments. Monitor and report on departmental key risk measures.
Experience and Qualifications Required
Minimum 7-8 years of experience in Financial Industry.
Ability to plan and organize when faced with multiple tasks
Competent communicator both formally and informally
Ability to motivate team to remain positive despite difficulties or when under pressure.
Ability to generate enthusiasm
Proactive in problem solving
Flexible working approach
Excellent excel and presentation skills.
Com or an equivalent bachelor’s degree from a recognised university
Should possess good understanding on Fidelity's services and products - Reconciliation knowledge desirable, should have Industry and competitor knowledge and how the same impacts the customer.
Should possess a broad understanding of Fidelity's Regulatory responsibilities and awareness of relevant upcoming changes.
Have the ability to analyze data confidently, identify trends and potential areas of concern.
Should have sound knowledge of Risks, control functions and regulatory aspect of the process.
Should be competent to identify the skills gaps within team and work on rectifying or closing gaps by mobilising resources from other teams wherever required.
Selected candidate will need to clear the IAQ exams in accordance with existing T&C policy