Company Overview
The world’s cloud contact center software leader perfecting customer & workforce experience on a single platform
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Job Description
This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products.We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers.
Requirements
• 18+ years of experience in Software Engineering.
• At least 5 years' experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using Java technologies and frameworks like Spring.
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Experience working in a global product software company for enterprise customers (Fortune 100 companies).