Salary: Open
Employment Type: Permanent
Industry: Technology/Online
Sub-industry: Software Company
Function: Technology

Company Overview

It is a research firm focused exclusively on IT, business process, and
engineering services – this specialization results in a depth of expertise that our clients find
invaluable when making critical, strategic decisions related to their use and delivery of
sourcing services.

Job Description

The senior analyst will be expected to build thought leadership in the customer experience
space by leading conversations with enterprises and service/technology providers to inform
the market about the broader trends. This will include thought leadership on both upstream
dimensions of the experience value chain (such as customer journey mapping and
automation, design thinking, digital product development strategy, personalization,
experience design strategy) as well as downstream dimensions (such as digital product
development, platform ecosystem, underlying infrastructure).


Key responsibilities
• Identify areas of research in the experience ecosystem based on industry and client
• Problem solve and structure work to manage deliverables and timelines
• Contribute significantly to the published research agenda of the digital (IX) practice
• Lead custom research engagements based on specific problem statements pertaining to
managing and scaling experiences
• Actively develop domain expertise, leveraging subject matter experts, and external
• Support business development efforts through proposal writing and other initiatives
• Participate proactively in external market communication by responding to analyst
enquiries, conducting executive conversations, and maintaining/growing long-term client
Skills & activities
• Strong problem-solving skills and analytical capability, and high levels of intellectual
• Strong oral and written communication skills with attention to detail
• Project management skills: self-motivated, ability to multi-task, work under pressure
and successfully manage deadlines
• Ability to interact and effectively work with others in a team environment. Long term
desire to contribute to business growth and build a career as a business leader
• Desire to be in a non-hierarchical, entrepreneurial environment; comfort with
• Proficient in Microsoft office (PowerPoint, Word, Excel, and Outlook)

Additional Information

Education & experience
• Bachelor’s degree; MBA required (preferably from Tier-1 B-School)
• 1 to 3 years post-MBA work experience in customer experience
technology/advisory/research/outsourcing strategy environment. Keen interest in
technology and technology industry is strongly preferred
• History of excellence in academics, personal and vocational achievements
• Experience in the technology sector is a plus

Job reference: JO-211017-270827

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