Sr. Technical Consultant

It offers investment solutions and services and retirement expertise to more than 2.5
million customers globally.

Purpose of your role
This technical role will require the incumbent to work on engineering activities, projects and to help
develop the systems infrastructure to meet the Windows Server Core Support team needs. The incumbent
will be part of a Global team responsible for the engineering activities, engineering of Windows Server
Images 2016, 2019. The role will be a combination of scripting, automation, This will involve liaison at all
levels within the Information Systems and Business Communities. Individual will be expected to be
dynamic, flexible, energetic, willing to take responsibility, structured, process oriented and happy working
to tough deadlines in a demanding environment.

Experience and Qualifications
Technical
• Overall 12-15 Years of experience in Windows Servers, Failover Cluster, PowerShell, SCCM, SCOM,
etc.
• Position requires candidate to be a full-time graduate in IT stream. Preference will be given to candidates
with Engineering background (BE/B. Tech/M. Tech) from a primer institute.
• Hands on experience of Windows Server Operating systems i.e. Windows Server 2008 / 2012 / 2016 /
2019 is essential.
• Engg activities around the Windows Server images.
• Knowledge of Windows Server operating systems Troubleshooting and Support.
• Experience in supporting Microsoft Clusters, IIS, PowerShell, is essential
• Experience in PowerShell (Advance Level) scripting.
• Experience with Cloud Technologies Like Azure and Amazon.
• Experience of CI/CD, Jenkins and Terraform.
• Understanding of Active Directory concept and Experience in AD, Group Policy Management,
• Experience in Windows Server patching and compliance using tools like WSUS & SCCM is essential.
• Experience of NetBackup, SCCM, SCOM, and O365 desirable
• Experience in supporting in Hardware issues on Dell/HP servers is essential.
• Experience with SQL Server, VMWare ESX5.x+, Citrix XenApp 6.x + is desirable
• Candidate must be well orientated with Network, Security and Storage technologies,
• Cloud Certification for Azure or Amazon is essential.
• Preference will be given to candidates with Microsoft or other technical certification like VCP (VMWARE),
CCA/CCAA (XenApp 5/6) or CCEE certifications.
• Candidate must possess an Engineering degree/diploma (BE/B. Tech/BCA etc) in Computer
Science/Information Technology/Electronics from a recognized college/university.
Non-Technical
• ITIL Ver3.0 Foundation Certificate in IT Service Management is desirable
• Experience in the implementation of Solutions to Operations and Projects
• Analytical and insightful mindset prepared to challenge opinions and approaches to establish suitable
solutions
• Excellent analytical, problem solving & communication skills
• Service oriented, ability to work under pressure and to tight deadlines
• Organised with good attention to detail
• Experience within Banking or Finance related business and experience working with large distributed
systems strongly recommended
• Strong communication skills and Dynamic / flexible team player
• Required to work in shifts on a rotational basis.
• Natural inclination to share knowledge and disseminate information throughout all project phases with
particular attention to handover education
• A “Can Do” attitude and a high level of commitment to customer service
• Ability to re-prioritise and organise rapidly to respond to changing business requirements
• Awareness of the impact of change to the business environment, and to support teams
• Ability to communicate technical issues in non-technical terms to business people
• Happy to work at Fidelity sites across the UK and/or India
• Good problem solving, documentation and presentation skills
• To take part in weekly cover rota, including out of hours “on call” support, as required.