CVM Operations Head

Company Profile:
We are a leading global mobility solutions provider catering to the Business of Tomorrows. We are a subsidiary of Tech Mahindra and a part of the 21 billion $ Mahindra Group. Our solutions are deployed by over 130+ mobile service provides and financial institutions in over 95 countries and enrich the lives of over 2 Billion people globally to deliver a better future. With 18 years of experience and 8 product lines, we have seen double digit growth in the last 3 years. We enable service provides to enhance customer experience, rationalize costs, and accelerate revenue growth.
Our portfolio spans across multiple domains:
 Mobile Financial Solutions: 130+ deployments, empowering 1 billion+ people globally
 Digital Lifestyle Solutions: 65+ deployments globally
 Messaging Solutions – 80+ deployments, process 1 trillion messages annually
 Consumer Value Management – 40+ deployments across 25+ countries
 Mobile Data Solutions – 1 billion hits/day in a single deployment
 Business Solutions – 230+ million subscribers catered to in a single deployment
 Managed Services
Recent Awards/Recognitions
 We are 2 time GLOMO Award winner
 Positioned in Gartner Magic Quadrant on Integrated Revenue and Customer Management for CSPs in 2016 and 2017
 Won Africacom awards in 2017 in the ‘Best Mobile Financial Services’ category
For more information, please visit www.comviva.com

Customer Value Delivery  Spearheading a team of professional (from analytics and consulting team) to drive customer value management strategies and operations leveraging Comviva’s Platform.  Consulting Client on Segments and Revenue enhancement  Interacting and manage relationship Country’s CXOs and Marketing Heads.  Make a valuable contribution to the client’s Customer Value Management practice and contribute to overall day to day governance.  Build and maintain a solid understanding of the client’s infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management
strategy, operations, performance and revenue generation.  Develop/define & implement marketing program/campaign drives to enhance service penetration & increase revenues for the client.  Methodical approach towards campaigns design, documentation and prioritization as per client demands as well as internal targets-weekly, monthly & quarterly.  Manage product release updates and involve in Data Analysis and Reporting.  Ensure the campaign-to-market process for assigned campaigns is managed maintaining high standard and within SLA.  Effectively articulate product value proposition.  Provide ad-hoc reporting support for the Customer Value Delivery Management and client to evaluate campaign performance.  Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs Continuous Improvement.  Negotiate, agree and maintain & monitor Service Level Agreements with the client within company's or unit's policy guidelines.  Lead weekly & monthly performance reviews with client.  Identify opportunities for improvement in business practice.  Study market requirements on an on-going basis to identify opportunities for incremental revenues.  Track competitor activities in various domain and flash reports and dashboards.  Interface with Comviva’s technical team product management and R&D teams for deploying new modules leveraging the complete ecosystem  Support Finance to ensure all invoices are raised on time and provide onsite support for payment receipt.  Effectively lead cross-functional teams across the unit and the client to deliver outcomes for the client

Work Location Indonesia
Total Experience 8-12 years with Telecom domain experience
Language Skills Proficient in Written & Spoke English for business, Native Bahasa or spoken/written Bahasa is highly desirable
Qualification B.Sc/ B. Tech / M.Sc / MBA

Objective of the role
We are looking for a CVM Business Operations professional who will act as a consultant to support one of our clients in the region / zone by suggesting and driving Business Operations. The outcome expected are as follows:
 Achieve Client’s net incremental revenue target by leading revenue planning and strategy execution
 High client satisfaction achieving trusted advisor status
 On time campaign delivery, on-budget deployment of projects and On-time payments are made
 Make sure revenue/gross margin and profitability targets from the client are achieved