Company Overview
leading manufacturer of Plastic extrusion machinery
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Job Description
• Identify technical opportunities with the customer, which will ultimately grow the business profitably for both parties. Champion these projects internally. Tasks involved include identification of customer performance requirements, product/ process recommendation and internal work order submittals.
• Provides technical support to customers like Data sheet submission, provide comparison of data sheet with competition grades, advice suitable grade based on application requirement etc.
• Responsible for developing an in-depth knowledge of the customer’s application/ requirement
• Attends external and internal processing trials, business meetings, customer DOE and OEM/customer reviews
• Conduct fundamental research to better understand chronic performance issues and to help develop next generational solutions and formulation knowledge
• Responsible for co-ordinating new application development : Collect all necessary technical requirement of new applications, discuss with R & D for developing new grades, assist R & D team in evaluating and testing newly developed material as per application requirement, try out newly developed grade at customer place, give trial feedback to R & D & if required suggest necessary modification in grade, retry at customer place and finally on approval formalize the grade in system
Requirements
• Develops and grows an understanding and knowledge of Plastiblends products
• Individuals in this position must have the ability to actively listen to customer and plant opportunities, efficiently troubleshoot problems and implement solutions in a timely and customer focused manner.
• Must have the ability to ask probing questions to truly understand product and market opportunities and to convey these customer technical requirements back to the internal organization in order to develop an approach and to implement a project which will be successful.
• Able to handle large quantities of projects and multi-tasking
• Knowledge of statistical design techniques such as DOE for improved effectiveness at the customer during the running of trials
• Active team player since must communicate and work across all functions
• Polymer experience is required
• Strong interpersonal and persuasion skills that will ensure the inclusion of Plastiblends products into the design and function of identified customer products