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Job functions Strategy & Consulting > HR
Job number JO-190916-200976

Job description

- Recruit top talent and achieve internal hiring goals.

- Provide an efficient and high-touch experience for every candidate from application stage to offer, evaluating skill level, driving the interview process and offer process, including reference checks, salary recommendations and closing of candidates.

- Communicate effectively with the interview team to ensure preparedness during the interview process.
- Source candidates through a variety of channels (LinkedIn, referrals, networking events, specialised sites etc.)

- Create standard and ad hoc reports, templates, dashboards, scorecards, and metrics that drive insights.

- 4+ Years of experience in building Customer Experience Teams and exposure into hiring high volumes for the Customer Support Teams.

- Coordinate several areas of the recruiting process, including managing candidates, scheduling phone interviews, and onsite interviews.

- Establish strong working relationships with agencies, hiring managers, recruiting team and candidates

- Experience solving complex recruitment issues and delivering significant impact as an individual contributor.

- A track record of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail.

- Design and execute customized, full cycle staffing plans, partnering closely with hiring managers to achieve the best results possible

- Find and engage unique and/or passive candidates through creative sourcing techniques

- Facilitate and lead meetings and key initiatives and projects with client groups, and with the recruiting teams, that will continuously improve and scale our recruiting operations and results

- Regularly manage pipeline activity and maintain data integrity, and proactively share data-centric updates with internal stakeholders

- Maintain data integrity and confidentiality.

- Open to travel for hiring events.


Proven work experience as a Recruiter or similar

- Advanced knowledge of sourcing techniques (including Boolean search)

- Hands-on experience with sourcing tools (e.g. resume databases and portfolio sites)

- Familiarity with HR databases and Applicant Tracking Systems (ATSs)

- Excellent communication and persuasion abilities (particularly when making cold calls and sending recruiting emails)

- Time-management skills with the ability to handle multiple open roles simultaneously

- Good decision-making skills

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