Location: Gurgaon/Gurugram
Salary: Open

Company Overview

An American organization that manufactures electronics test and measurement equipment and software.

Job Description

• Develop Salesforce community solutions that integrate with external applications and Salesforce custom app
• Perform hands-on investigation, troubleshoot, identify the RCA and fixes for support techno functional issues.
• Engage and perform ITIL driven AMS operations that includes Incident Management, Problem Management and technical change management activities
• Independently handle Incidents and service requests and resolve then within SLA’s
• Must have a good understanding of Cloud to on premise integrations especially in the area of SFDC and engage in troubleshooting and fixing integration issues on his own or in collaboration with Middleware or upstream/downstream application teams.
• Perform application administration and performance management activities
• Perform hands-on technical design, prototyping, proof-of-concepts, and development as required in support of current and new enhancements
• Independently leading and managing SDLC stages from gathering requirements, Design, Build, Test & Deploy for ongoing enhancements
• Create and document application requirements by working with business counterparts and end users
• Manage and perform release management to production through stipulated version control process
• Keeping abreast of new cloud application features and continually improve the application footprint

Requirements

Bachelor or Masters Degree in Computer Science, Information Systems, or equivalent
• At least over 3 years’ experience with Salesforce.com with an overall 5-8 years IT experience
• Proven experience in the area of ITIL driven Application Maintenance and Support. ITIL certification would be an added plus
Proven track record with implementation of Salesforce.com
• Experience in Agile implementations would be an added advantage
• Proven work experience & knowledge in CRM domain
• Knowledge of best practices with implementation of cloud technologies
• Team worker with ability to collaborate across cross functional teams to meet aggressive delivery schedules
• Ability to work independently in a global environment
• Working knowledge of SDLC methodologies
Desired Skills:
• Salesforce.com Lightning experience
• Web Services and APIs as in RESTFUL and SOAP
• Salesforce community cloud experience
• Force.com platform experience with Apex/ Visual force
• Analytical, and Problem-solving skills are required
• ITIL certification and Agile certification will be added plus
• Certifications in SFDC will be an added advantage for this profile.
• Must possess strong communication and interpersonal skills

Additional Information

Salesforce developer with lighting and community experience(MUST)

Job reference: JO-201118-230066

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