Hiring for an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services
Who are we looking for?
-Offshore delivery manager who has managed offshore and onsite delivery teams. Should have good experience in Infra services, preferably a Tier 1 company
-End to End Hands-on experience and understanding from Deal Solutioning to Delivery
Minimum of 15 year’s out of which at least 10+ years of IT Infrastructure Operations/ Datacenter Operations & Management
Strong Techno-operational/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation and People & Infrastructure Availability.
Strong Leadership/ Team Building/ Decision Making attribute
Previous experience in handling the Technical team with people Manager role
Demonstrated success in creating a delivery organization using Enterprise IT Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company
Expertise in Defining Process and ensure the implementation within the Service Delivery
Explicit knowledge of client Service Level Agreement, Delivery floor KPI measurement, defining the run books relevant to Infrastructure delivery, client delivery reviews
Organization; exposure to ITIL Best Practices is necessary
Previous experience in handling any Global Banking client with an adequate knowledge of Banking client security compliances, experience in handling Infrastructure delivery ( Production & Non production) linked to client business critical applications in a high secured Off-shore delivery centers
Open to Intensive Travel both inbound and out bound
Good understanding of Tools deployed to manage the datacenter Management (Client owned /Service provider owned tools delivery platform)
In depth knowledge in Managing the datacenter technologies and Service improvement plans
Understand the automation and transformation lever to drive the delivery SME’s
Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours
Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
Train and coach members of project groups to ensure effective knowledge management activity.
Bachelor’s degree in Engineering (in Computer Science/ Electrical/ Electronic/ Communication), Full time graduation in any of technical streams
Certification: ITIL, any Technical Certification