An American multinational technology company founded in 1989; The company specializes in GPS technology for automotive, aviation, marine, outdoor, and sport activities; They are a leading manufacturer of electronic navigational charts;
You as a patching analyst specializing in system patching administration with 5-8 years of experience performing Vulnerability and Patch management of production systems. You have knowledge in securing systems through fixing vulnerabilities in Microsoft environments, Linux based VMs and Physical servers through Automation. Exposure to Network device patching and Firmware upgrades of Hardware.
Essential Functions :
Analyse the list of vulnerabilities and recommended patches provided by Global security organization.
Build automation platform using Service Now as ticketing platform for patching deployment on demand.
Assess existing patching methods. Automate the entire patching process according to patching policies.
Ensure all systems are up to date with the vulnerability fixing. Create and Report
Perform emergency patch role outs and Patch revert as and when required. Perform post patching activities.
Ensures that all phases of patching and support, including installations, firmware upgrades, security and OS patches, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly configured, monitored, tracked, and resolved.
Must have a security and automation mindset. Experience working in Data Center environments performing hardware installation, Firmware upgrades.
Provides monitoring of all infrastructure, development and environmental alerts using Solarwinds monitoring and any other monitoring tools as provided
Recognize, identify and prioritize events in accordance with business requirements, organizational policies and operational impact
Validates the alert and perform first level of event management and troubleshooting, and escalate if needed to appropriate support team engineer for further investigations
Reports timely response to all incidents, outages and performance alert. Categorize issues for escalation to appropriate technical teams within the prescribed SLA.
Ensure all incidents are logged and resolved, gather all relevant data, ensure all incidents and tasks follow the appropriate procedures
Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to prevent from outages. (Health check)
Participate in a 24x7 on-call rotation. Work in different shift timings as required.
Interact with the Global Security Architecture team, Operations team and other IT departments and functions.
Ensure all Metrics of the department are achieved. SLA/SLO’s are achieved as committed.
Bachelor of Science Degree in Computer Science, Information Technology, Management Information Systems, or another relevant field.
Experience in enterprise Vulnerability detection & patching platforms such as Service now Vulnerability Management module, Solaris winds, SCCM, WSUS, BigFix, Tanium, Qualys, Nessus, Tivoli End point Management, etc.
Familiar with troubleshooting technical issues and infrastructure research tools.