Location: Gurgaon/Gurugram
Salary: Open
Employment Type: Permanent
Industry: Services
Function: Marketing, Internal IT

Company Overview

Japan Based leading Recruitment and Information Services MNC, spread in 11+ countries and working for over 50 years.

Job Description

v  Work as part of the Organisation CRM Admin team, undertake a series of changes and improvements as identified by the CRM team.

v  Achieve your quarterly and yearly assignments and mission set by management including but not exhaustively:

Ø  Recurring administration responsibilities: user management, maintenance, licensing, system security, etc…

Ø  Answer business requests for creation or modifications of reports/dashboards

Ø  Provide remote support to CRM users located in Organisation's offices all around Asia.

Ø  Remotely engage with the consultants to ensure the data is accurate, up to date and allocated to the correct stage in Salesforce

Ø  Responsible for continuously optimizing Salesforce by configuring setting up and improving the use of the platform whilst aligning to the businesses requirements

 

v  Research and recommend innovative, and where possible automated approaches for administration tasks.

v  To maintain and update training documentation and provide training to system users

v  To create and maintain the documentation for registering common issues and resolution methods

v  Follow other tasks and duties as assigned by the Regional CRM System Product Leader.

Requirements

v  At least 2 years Salesforce support experience is mandatory

v  Fluent English oral and writing communication skills - Mandatory

v  User support experience – Mandatory

v  Certified Salesforce Advanced Administrator (ADM 211)

v  Project coordination skills – Good to have (not mandatory)

v  Familiarity with recruitment business – Good to have (not mandatory)

v  Technical education background – Good to have (not mandatory)

Job reference: JO-210115-246798

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