Company Overview
An American corporation that engages in the design, manufacture, marketing, and service of semiconductor processing equipment used in the fabrication of integrated circuits. Its products are used primarily in front-end wafer processing, which involves the steps that create the active components of semiconductor devices (transistors, capacitors) and their wiring (interconnects). The company also builds equipment for back-end wafer-level packaging (WLP), and for related manufacturing markets such as for microelectromechanical systems (MEMS).
Job Description
• Central Point of Contact for Customer, Global Planning expedite requests and establishes confirmed delivery commitments.
• Coordinate with regional customer representatives to get the requirements in advance
• Schedules, coordinates and/or monitors Production/Manufacturing Production Orders through to deliveries to Spares Operations warehouses.
• Schedules and/or interfaces with supply chain on material shortages, backlogs and other potential schedule interruptions.
• Identify slow moving parts with spares order & Coordinate with global supply chain management to float FRQ-Request for quotation and align the supply source, delivery LT, cost of spares part.
• Coordinate with PLC-Product life cycle team to identify the disposition status of legacy Tool spares parts and direct the Customer to right Third part vendor for Spares support.
Requirements
• Strong analytical, problem solving and system skills
• Act as a lead to drive proactive engagement with the stakeholders
• Candidate should work under minimal supervision and drive projects
• Proficiency in SAP, MS Office Skills (Excel, Word, PowerPoint, SharePoint)
o Expert level in MS Excel
o Expert level MS Access
• High energy, strong work ethic, adaptive, able to meet tight deadlines
• Proven ability and skill set to analyze, document and improve business processes with sustained results
• High level of customer interfacing skills, effective listener, professional and courteous
• Excellent verbal and written communication skills, able to communicate cross-functionally
Additional Information
• Years of Experience: Minimum 6 - 10 years
• Job Experience: Minimum 6 years of supervisory experience in multinational high technology corporation in the areas related to Operations, Spares Order Management, Planning, Forecasting, inventory Management & Customer Escalations handling in Service Operations preferred