Location: Mumbai
Salary: Open
Employment Type: Permanent
Industry: Technology/Online
Sub-industry: IT Consulting/SI
Function: Business Operations

Company Overview

A leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

Job Description

Job Description:
• Project Role :Service Manager
• Project Role Description : Own the client aspects of service management for one or more
outsourcing contracts. Lead the day-to-day management of contract operations and
performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial


• Work Experience :12-15 years
• Work location :Mumbai
• Must Have Skills : Program and Project Management
• Good To Have Skills : Project Resource Management
• Job Requirements :
• Key Responsibilities : a: Manage communication with external and internal
stakeholders clients, sponsors, executives, etc b: Organize and participate in client
meetings Collaborate with the PMO and sponsor c: Ensure compliance with client
requirements and business needs d: Ensure customer satisfaction e: Bring together all
company units to meet client demands• Technical Experience : a: Coordinate the team throughout all project management
phases b: Ensure that all team members have the required information and resources to
carry out their tasks effectively c: Monitor the teams work time and timesheets on a daily
basis d: Manage large and diverse teams and projects sometimes simultaneously e:
Lead daily/weekly stand-ups and meetings f: Meet with individual team members to find
and fix any issues e: Train employees during workshop
• Professional Attributes: a: Must have more than 10 years of experience in project
management b: Must have handled more than 5 E2E implementation projects C: Must
have worked on SAP S/4 HANA
• Educational Qualification: a: BE/Btech, MBA
• Additional Information: a: Strong Communication skill b: Client handling skills c: Team

Job reference: JO-210504-255675

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