Company Overview
One of the Leading Operational Consulting Firm in the world. Owning a legacy of 50-60. Providing services to industries in Core Engineering, OnG, Power.
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Job Description
Management of the Helpdesk ticket system
• As a level two (L2) technician, assist user with a variety of troubleshooting
• Adding new users to On Prem and Azure Active directory
• Microsoft Teams administration
• Microsoft O365 Exchange administration including adding new users and shared mailboxes
• Creating O365 email distro lists
• Assisting users with a variety of remote tools including TeamViewer
• Managing DSS Avaya VoIP cloud administrative duties including adding and deleting users
• Management of Multi Factor Authentication (MFA)
• Setup of VPN connectivity for end users
Requirements
At least 6 years of experience with IT end user and desktop support showing increased
responsibilities
• Experience with management of help desk systems software. Jira and JitBit are a plus
• Experience leading IT help desk teams
• Excellent problem-solving and multitasking skills along with good communication skills
• ITIL certification is a plus
• Intune experience is a plus