Job Description
Designation :- Dy Manger Service (Material Handling Industry)
Location :- AP/Telangana
Qualification :- B. Tech /MBA-Operations
Job Description :-
Primary Responsibilities:-
To manage a team of Service engineers in the assigned region / territory
Deployment of service engineers at customer sites / defined region and monitor the progress of tasks assigned
Generation of service orders / PO for Parts / services rendered to customers
Making Planned Maintenance schedule for Engineers for various machines at customer site
Responsible for Parts Sales target for the assigned Branch / territory
Daily / Weekly / Monthly reporting to Head office
Follow-up with the customer for payment for the services rendered
Providing guidance and support to the engineers whenever required
Secondary Responsibilities:-
Work with a mindset of Customer First Approach
Maintain good relation with all the Customers of his territory
Responsible for Post sales activities – Service and Warranty
Analyze the market, monitor , analyze sales and market trends
Competencies required:-
Must have got Techno-commercial experience
Preference should be given to Service industry – MHE / Construction / Mining
Must have analytical and decision making skills
Must be willing to travel as extensive travelling required
Must have good command over written and verbal communication
Good in MS-Office
Must have negotiation skills
Must possess Leadership skills