Company Overview
The most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.
Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
Fibernet (Internet over Fiber Optics)
Digital TV
HDTV
Job Description
Job Description – Operations Analyst - Bank Ops
➢ The role would offer an opportunity to work on payment related initiatives with leading banks, financial and national institutions
➢ Be a champ and work closely with external stakeholders include partner banks and payment gateways
➢ Responsible for handling day to day business operations with external and internal stakeholders
➢ Identifying areas of operations that require technological intervention and coordinating with stakeholders for implementation of technical solutions
➢ Responsible for management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is must
➢ Help develop and nurture relationships with payment players
➢ Strongly focused on execution.
➢ Customer first attitude; always on toes to lessen pain points of customers
➢ Monitoring transaction success rates and regularly analysing data to bring about enhancements in products as well as improvement in processes and success rates
➢ Co-ordinating with CS teams and handling escalations on a day to day basis to provide prompt resolution to the customers
➢ Maintaining Bank, PG and Network relations in resolving Ad-hoc issues and improving existing operational processes
➢ Addressing internal queries, data requirements and escalations
➢ Work closely with finance team to drive reconciliations and execute required corrections
➢ Collaborate with internal and external business + technical teams to spearhead integrations with banks and networks
Requirements
Requirements:
➢ Minimum work experience of 1-2 years in operations/payment industry
➢ A - driver- personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
➢ Strong communication skills and ability to negotiate for one's requirements
➢ Advanced knowledge of Excel and basic knowledge of SQL
➢ - Qualifications - B.Tech/MBA preferred