Company Overview
Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Jaipur, Lucknow and Ahmedabad. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2.5 million happy homes ( Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country.
Job Description
Key Responsibilities:
Build Operational Efficiency:
Complete Responsibility of monitoring and driving Operations for the branch
Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans
Drive implementation of operational policies and procedures.
Monitor performance of branches and ensure high productivity levels to drive specified customer uptime
Conduct periodic audit and inspection to ensure that testing and measurement equipment are available and being utilized by the field staff as per laid down norms and procedures
Provide support to corporate customers in respective Business
Design and implement customer Relationship management strategy with a view to increase customer retention
To liaise with corporate contacts, build and develop relationships
Requirements
Conduct periodic audit and inspection to ensure that testing and measurement equipment are available and being utilized by the field staff as per laid down norms and procedures
Provide support to corporate customers in respective Business
Design and implement customer Relationship management strategy with a view to increase customer retention
To liaise with corporate contacts, build and develop relationships
Additional Information
Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Jaipur, Lucknow and Ahmedabad. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2.5 million happy homes ( Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country.