Job number JO-200907-225424

Company overview

It is a data and evidence-based agency providing insights and actionable recommendations to clients.Work with clients in creating strategies like improving brand awareness, attracting more consumers, increasing brand penetration, financial success or growing peoples’ confidence in public services. They collect data digitally and share the insights in real time – at scale and at speed. They use AI and machine learning to make existing offerings faster and cheaper as well as to offer new services.

Job description

• Directing a team of 20 QA experts and 2 managers towards ensuring error free deliveries of market research studies for our North America region
• Monitoring the metrics and coming up with developmental plans at process and people level
• Performance management of the employees which includes TNI, performance reviews,
• capability development and succession planning
• Collaborate with North America counterparts to draw inferences out of the internal metrics and customer feedback, identify opportunities and come up with Global and GDC level initiatives
• Identifying gaps and running improvement initiatives using basic lean principals and tools
• Running pilots for different region to tap into other markets
• Identifying yearly objectives aligned with the overall organizational goals and driving them to completion
• Participate and contribute in the monthly, quarterly and annual reviews around GDC’s performance

Requirements

• Good understanding of market research operational processes
• Prior experience in handling mid-sized teams
• Excellent communication skills (both verbal & written)
• Good logical and interpretation skills
• Should display positive attitude
• Should be flexible with shifts
• Ability to manage own time and workload effectively
• Proficiency with MS Excel and PowerPoint
• Exposure to lean/ six sigma methodologies (Desired)

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