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The company is a global technology company, provides shipping & mailing solutions powering billions of physical and digital transactions in the connected and borderless world of commerce. Helping clients achieve their greatest commerce potential are 12,000+ passionate employees around the world, our relentless pursuit of innovation with over 2,300 active patents, and our focus on clients, who are at the center of all that we do - from small businesses to 90% of the Fortune 500.
As a Advisory Support Engineer, you will be part of the team that supports the market leading Shipping
and Warehouse Management Solution targeting the medium and enterprise sized customer
base. You will be working closely with highly enthusiastic team and provide the required support for
applications and other groups. The candidate is expected to take new challenges and work independently.
The Job
• Work with cross-functional teams to support and understand the business solutions that meets
the needs of our customers
• Evaluate and incorporate new technologies into new and existing frameworks and solutions as
applicable
• Positive attitude with a problem-solving mindset. Collaborate with mentor members of the team
and other coworkers
• Ability to work in multiple projects
B.Tech /B.E., BCA, MCA
• Thorough understanding of SDLC agile development environments. Problem solving mindset.
• Superb troubleshooting and analytical abilities with accuracy and attention to detail and the ability
to solve problems under pressure and tight deadlines.
• Resolving issues/incidents, including identifying defects, working through integration issues, and
driving forward solutions to various application performance.
• Coordinate with various teams and analyze root cause and assist in efficient resolution of all
production issues
• Experience with the implementation of process, procedures, and result metrics for the purpose of
continuous operational improvement and SLA creation and adherence.
• Demonstrated strong experience working with SQL database, writing complex queries, identifying
issues.
• Experience in troubleshooting for web-based applications. Strong code debugging skills.
• Understanding of Object-Oriented programming concepts. Strong error/exception understanding
and debugging skills.
• Testing and troubleshooting of APIs.
• Knowledge of base Networking concepts including troubleshoot and debug.
• Experience dealing with incident and problem management
• Excellent verbal and written communication skills.
• This position requires flexibility in working hours. The person will be required to work evenings,
weekends and holidays and is subject to being on-call.
• Promptly respond to platform, application, and data process problems in local and remote
locations on a 24x7 basis.
• Strong interpersonal skills and “Customer service attitude”. Ability to work well with people /
teams and develop and maintain effective working relationships
• Should be ready to work in a 24*7 environment, with rotational shift model.