Location: Chennai
Salary: Open
Employment Type: Permanent
Industry: Technology/Online
Sub-industry: Networking, IT Consulting/SI
Function: Strategy & Consulting

Company Overview

A global leader in consulting, technology services and digital transformation, . is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, . enables organizations to realize their business ambitions through an array of services from strategy to operations. . is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of almost 220,000 team members in more than 40 countries. The Group reported 2019 global revenues of EUR 14.1 billion.

Job Description

• Key accountabilities and responsibilities include:
o Strong Delivery management – work towards creating a no surprise delivery environment
o Drive the Transformation mindset first
o Create and drive a clear Transformation agenda and roadmap for every client managed
o Explore market, learn from industry and client to bring in the best of the breed technology
o Think out of the box and think about the future path for delivery
o Work closely with client team to drive active growth within portfolio
o Represent delivery in client pursuits and display a very strong delivery leadership
o Develop more leaders who can succeed, win and bring sustainable growth
o Drive a merit-based performance culture where performance is immediately rewarded, and non-performance is immediately fixed
o Financial performance – Drive margin improvement through organic improvements (Technology like RPA and machine learning tools as prime focus to drive margins)
o Develop leaders who will be tech savvy and be able to drive innovation to client and drive competitiveness
o Client satisfaction – establish a framework for client satisfaction – keep client in the heart of all we do – know client problems immediately and delivery sustainable improvements –
o Proactive Account renewal strategy to be framed for every client and actively worked through along with client team and market units
o Live the Core Values of Capgemini (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, Fun)

Requirements

1. 20-27 yrs. of proven experience in BPO / shared serviced / finance domains
2. Industry experience on Industrial Markets / Media and Entertainment will be preferable
3. Should have led large client delivery/portfolio delivery in the F&A space
• 800 -1500 FTEs (F1)
4. Should have personally led large transformation programs for client that includes process and technology refresh (RPA / Machine Learning tools like chat bots, NLP)
5. Subject matter expert in the F&A domain (P2P, O2C, R2A, Controllership).
6. Leadership skills in a multicultural environment managing Global/Regional Delivery
7. Proven experience in a global complex BPO environment
8. Ability to influence at senior business levels within the organization
9. Strong relationship building, communication, and influencing skills
10. Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as act and produce desired outcomes with limited direction
11. Strong commercial awareness and project management ability
12. Experience in change management

Desirable Skills and Experience –

• A flavour of other domains will be preferable (HR/Contact center/supply chain)
• Experience with solution design/transition management/ Six Sigma

Additional Information

4. MEASURES OF SUCCESS:

Will include but not be limited to:

• Exceeding margin goals for the portfolio – through sustainable technology interventions and productivity improvements
• Make every client in the portfolio a referenceable client
• Keeping the key talent in organisation (Lower attrition rate on Key talent)
• Keeping overall attrition of teams lower – Anticipate turnover to proactively mitigate delivery issues
• Develop a robust control framework to proactively identify and address issues
• Bring new technology to table that can make a significant difference
• Develop Leadership – create more future leaders that can funnel growth


Job reference: JO-220121-278389

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